LPN/RN - Clinical Triage, PCP (Falmouth)

Cape Cod Healthcare•Falmouth, MA

About The Position

The LPN/RN - Clinical Triage, PCP provides clinical triage and practice support. The role monitors the electronic health record nurse pool, responds to incoming calls and messages, assesses patient needs, prioritizes urgent concerns, and schedules or refers patients to appropriate care. It uses nursing judgment and standard triage guidelines to support safe, timely care and continuity of services. The position also supports in-person visits by greeting and escorting patients, gathering relevant information and vital signs, entering clinical information into the electronic health record, reconciling medications, and assisting clinicians with procedures and tests. The role documents patient interactions and actions, helps address patient concerns, collaborates with the interdisciplinary team, and provides clerical support as needed. The position may float to other MACC practices when required.

Requirements

For the LPN role: graduate of an accredited Practical Nursing program.
For the LPN role: current Massachusetts Licensed Practical Nurse license.
For the RN role: graduate of an accredited school of nursing.
For the RN role: current Registered Nurse license in the Commonwealth of Massachusetts.
Basic Life Support Certification for Health Care Providers.
Ability to read, write, and communicate in English.
Experience with current office technology and proficiency with computer office applications, including electronic medical/health records and MS Office.
Strong interpersonal, customer service, and time-management skills (LPN role).

Nice To Haves

A minimum of two years’ experience in a clinical setting is preferred for the LPN role.
A minimum of two years’ experience in a clinical setting is preferred for the RN role.

Responsibilities

Monitor the electronic health record nurse pool throughout the day and respond in a timely manner.
Triage incoming calls, messages, In-Basket tasks, and walk-in patients according to established protocols; prioritize urgent matters and schedule appointments as needed.
Use nursing judgment, standard triage guidelines, and systematic assessment of objective and subjective data to address patient needs and determine appropriate care disposition.
Assess complex patient needs and transition patients to an appropriate level of care, including emergency and follow-up care when indicated.
Provide clinical support to the team and adjust role and priorities to meet patient care demands.
Answer calls and electronic messages promptly, greet callers courteously, and provide assistance in a respectful and helpful manner.
Document calls, encounters, actions, and clinical information in the patient medical record accurately and promptly according to policy and professional standards.
Educate patients about the clinics’ community services.
Collaborate with the interdisciplinary and interprofessional care teams to support uninterrupted services, safe transitions, and continuity of care.
Greet and escort patients to exam rooms; obtain relevant information and vital signs as indicated.
Enter pertinent clinical information into the electronic health record and perform complete medication reconciliation.
Assist clinicians with clinical procedures and department-specific tests; advise patients about preparation and keep them informed about visit status, delays, and relevant information.
Help resolve patient concerns by acting as a patient advocate when appropriate.
Participate in practice and department meetings and training to promote continuous improvement and quality patient care.
Learn and stay current with community resources and the broader healthcare system, and participate in self-assessment of skills.
Maintain patient rights and comply with CCHC and HIPAA confidentiality obligations.
Provide clerical and office support as needed, including scheduling, greeting and registering patients, scanning and preparing records and paperwork, answering calls, taking messages, and faxing.
Float to other MACC practices when required.
Verify and implement clinician orders for testing and procedures, such as EKGs, dressing changes, spirometry, and Holter monitors.
Perform other work-related duties and activities as assigned or requested.