LPN - Appointment Business Center

University of Arkansas for Medical Sciences•Little Rock, AR

19h•Onsite

About The Position

Under the direction of the Access Manager, the Appointment Business Center LPN will navigate and perform patient scheduling, referral management of internal and external patient referrals, and will triage complex scheduling request in electronic health record systems. The LPN will work closely with Endoscopy Service Line, clinics, and providers to appropriately schedule new and returning patients from internal or external provider referrals. The LPN will be responsible for reviewing and requesting clinical documentation as appropriate. Will be required to identify, differentiate, or rule out non-urgent/urgent, non-acute/acute, emergent, life-threatening symptoms in order to provide safe and timely disposition of referrals. Responds to patient inquiries, prioritizes responses and routes urgent situations to an appropriate provider. Maintains accurate and appropriate documentation and follows patient privacy in accordance with HIPPA and UAMS policies and procedures. Performs to the level of a licensed practical nurse as dictated by the Arkansas Nurse Practice Act and UAMS. The LPN will utilize decision making software and the application of a variety of procedures, policies and/or precedents relating to both the standards and procedures of the nursing profession and those established by the University of Arkansas for Medical Sciences. All UAMS employees will treat others with Dignity and Respect. We communicate and share complete and unbiased information, assuring our colleagues receive timely, complete, and accurate information in order make informed decisions. We participate in institutional initiatives and encourage the participation of others. We collaborate in policy and program development, implementation, and evaluation using best practices in delivering quality service. All duties will be performed in accordance with the UAMS Core Concepts of Patient and Family Centered Care set forth by UAMS. These core concepts allow for an approach to health care that shapes policies, programs, facility design and staff day-to-day interactions. It leads to better health outcomes and wiser allocation of resources, and greater patient and family satisfaction. The core concepts of patient and family centered care consist of Dignity & Respect, Information Sharing, Participation, and Collaboration.

Requirements

High School, GED or formal educational equivalent
Graduate of accredited LPN nursing program
Valid Practical Nursing License
Basic computer skills
Excellent communication skills
Strong work ethics and accountability
Proof of legal authority to work in the United States on the first day of employment

Nice To Haves

Minimum of 1 year of Practical Nursing experience

Responsibilities

Navigate and perform patient scheduling
Referral management of internal and external patient referrals
Triage complex scheduling requests in electronic health record systems
Work closely with Endoscopy Service Line, clinics, and providers to appropriately schedule new and returning patients from internal or external provider referrals
Review and request clinical documentation as appropriate
Identify, differentiate, or rule out non-urgent/urgent, non-acute/acute, emergent, life-threatening symptoms in order to provide safe and timely disposition of referrals
Respond to patient inquiries, prioritize responses and route urgent situations to an appropriate provider
Maintain accurate and appropriate documentation and follow patient privacy in accordance with HIPPA and UAMS policies and procedures
Perform to the level of a licensed practical nurse as dictated by the Arkansas Nurse Practice Act and UAMS
Utilize decision making software and the application of a variety of procedures, policies and/or precedents relating to both the standards and procedures of the nursing profession and those established by the University of Arkansas for Medical Sciences
Treat others with Dignity and Respect
Communicate and share complete and unbiased information, assuring colleagues receive timely, complete, and accurate information in order make informed decisions
Participate in institutional initiatives and encourage the participation of others
Collaborate in policy and program development, implementation, and evaluation using best practices in delivering quality service
Perform all duties in accordance with the UAMS Core Concepts of Patient and Family Centered Care