RN - Appointment Business Center

University of Arkansas for Medical Sciences•Little Rock, AR

21h•Onsite

About The Position

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. Under the direction of the Director, of the Appointment Business Center (ABC) the Registered Nurse (RN) will improve patient outcomes and promote wellness by navigating and performing the following duties: nurse triage, insurance prior authorizations of clinic in office procedures, patient appointment scheduling, referral management of internal and external patient referrals, and complete post discharge follow up calls for given patient populations. The RN will work closely with service lines, providers, and clinics to provide suitable and timely patient follow up. The RN will be responsible for reviewing, requesting, and submitting clinical documentation as appropriate. This position will be required to identify and differentiate between routine, urgent, or emergent/life-threatening symptoms in order to provide safe and timely dispositions. The RN will respond to patient and provider inquiries, prioritizing responses and routing urgent situations as necessary to providers. Maintains accurate and appropriate documentation and follows patient privacy in accordance with HIPPA and UAMS policies and procedures. Performs to the level of a licensed registered nurse as dictated by the Arkansas Nurse Practice Act and UAMS. The RN will utilize decision making software including evidenced-based triage protocols, the application of a variety of procedures, policies and/or precedents relating to both the standards and procedures of the nursing profession and those established by the University of Arkansas for Medical Sciences.

Requirements

Bachelor’s Degree, Associates Degree, or Diploma in Nursing
Three (3) years nursing experience
Current/Valid Arkansas Registered Nursing License
BLS certification
Strong computer and typing skills
Proof of legal authority to work in the United States on the first day of employment

Nice To Haves

Bachelor’s Degree in Nursing
Two (2) years of experience in Nurse Triage, Appointment Scheduling, Patient Access, Clinic nursing, or any combination of the four
ACLS certification or obtain certification within one year of hire date
Call center experience
Epic Nurse Triage Module

Responsibilities

Nurse triage
Insurance prior authorizations of clinic in office procedures
Patient appointment scheduling
Referral management of internal and external patient referrals
Complete post discharge follow up calls for given patient populations
Provide suitable and timely patient follow up
Reviewing, requesting, and submitting clinical documentation as appropriate
Identify and differentiate between routine, urgent, or emergent/life-threatening symptoms
Respond to patient and provider inquiries, prioritizing responses and routing urgent situations as necessary to providers
Maintain accurate and appropriate documentation and follow patient privacy in accordance with HIPPA and UAMS policies and procedures
Perform to the level of a licensed registered nurse as dictated by the Arkansas Nurse Practice Act and UAMS
Utilize decision making software including evidenced-based triage protocols, the application of a variety of procedures, policies and/or precedents relating to both the standards and procedures of the nursing profession and those established by the University of Arkansas for Medical Sciences

Benefits

Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy
Bonus Programs
Hotel Lodging
New Graduate RN Residency
Support for Clinical Ladder, National Certification, Shared Governance, and Recognition Programs