Appointment Business Center Scheduler III

University of Arkansas System•Little Rock, AR

1d•Onsite

About The Position

The Appointment Business Center Scheduler III (Access Coordinator III) answers telephones and coordinates appointments in a call center environment. The Appointment Business Center Scheduler III plays a crucial role in our organization by supporting patient care activities. The Appointment Business Center Scheduler III ensures patient access to healthcare services and efficient organizational operations.

Requirements

High School Diploma/GED.
Three (3) years of customer service experience preferably in registration, billing, or scheduling in a healthcare environment.
Knowledge of basic medical terminology required.
Intermediate proficiency with computers (MS Office Suite preferred).
Basic keyboard and telephone etiquette skills.
General knowledge of office machines including printers and scanners.
Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

Experience working with EPIC system.
Call center experience.

Responsibilities

Schedules, reschedules, coordinates, and cancels appointments.
Inputs and/or updates accurate patient information.
Answers telephone in a professional and friendly manner and demonstrates effective communication skills.
Communicates accurate and complete information.
Must maintain strict confidentiality.
Deals with conflicts in a positive and professional manner using careful listening and demonstrates effective service recovery skills.
Performs other duties as assigned.