Appointment Scheduler

EveryAge • Wilmington, NC

2h • Onsite

About The Position

EveryAge PACE is seeking a detail-oriented and compassionate Appointment Scheduler to support our interdisciplinary care team. In this role, you will manage and coordinate external medical appointments for our participants, ensuring timely scheduling, accurate documentation, and seamless communication across providers, care managers, and internal departments. This position plays a vital role in supporting the health, dignity, and quality of life of the frail and elderly population we serve.

Requirements

• High school diploma or equivalent required
• Minimum of 2 years of clerical or business experience
• Proficiency with computers, email, scheduling systems, and office equipment
• Strong organization, attention to detail, and time-management skills
• Clear verbal and written communication with proper grammar and spelling
• Ability to manage multiple priorities with minimal supervision
• Calm and professional demeanor in fast-paced or stressful situations
• Ability to collaborate effectively with clinical and administrative teams
• Minimum age of 18
• Valid driver’s license, auto insurance, and reliable transportation
• Ability to meet organizational insurance requirements
• Medical clearance and up-to-date immunizations prior to participant contact

Nice To Haves

• Some college or business school coursework strongly preferred
• Healthcare experience preferred
• At least 1 year working with frail or elderly populations preferred

Responsibilities

• Schedule and manage external medical appointments upon approved provider requests
• Coordinate referrals, authorizations, and required supporting documentation
• Maintain accurate appointment records within participant medical charts and scheduling systems
• Prepare and distribute daily, weekly, and upcoming appointment schedules
• Communicate appointment details, changes, cancellations, and special needs to RN Care Managers and Clinic Supervisor
• Obtain and distribute progress notes and exam reports from external providers
• Facilitate weekly interdepartmental appointment review meetings
• Track appointment trends (e.g., cancellations) and report findings to care managers
• Coordinate bi-monthly onsite podiatry clinics
• Assist with billing or contract issues related to appointment scheduling
• Support quality improvement initiatives related to scheduling processes
• Provide clear appointment reminders to participants and caregivers
• Promote participant rights, confidentiality (HIPAA), and organizational values

Benefits

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid orientation
• Paid time off
• Paid training
• Retirement plan
• Vision/dental insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED