Loyalty Operations Associate

DraftKings•Boston, MA

About The Position

As a Loyalty Operations Associate, you’ll help deliver accurate, reliable bonus offers that enhance the DraftKings Rewards experience. You’ll configure promotions, test offer mechanics, and identify potential issues before they affect players. Working with Marketing, Customer Experience, and other cross-functional teams, you’ll help ensure offers launch smoothly and improve the processes and tools that support the loyalty program.

Requirements

At least 1 year of experience in loyalty operations, promotions, quality assurance, or a similar field.
Experience working with promotional offers or rules-based systems, with the ability to follow requirements accurately.
Strong attention to detail and problem-solving skills to identify issues and ensure accuracy.
Experience using data, reports, and operational tools to monitor performance.
Strong communication and organizational skills, with the ability to collaborate across teams and manage multiple priorities.
An interest in using AI tools and technology to improve processes and operational efficiency.

Nice To Haves

Familiarity with SQL, Sigma, or Tableau.

Responsibilities

Build and configure bonus offers, ensuring accurate setup and alignment with promotion rules.
Test offers before launch to verify eligibility, rewards, player messaging, and overall functionality.
Identify and troubleshoot offer issues, working with cross-functional teams to find solutions.
Partner with CRM and Marketing teams to align audiences, messaging, terms, timing, and offer requirements before launch.
Monitor live promotions and help resolve issues to minimize player impact.
Support improvements to offer setup, testing, and monitoring through automation, AI tools, and process updates.