Loyalty Ambassador

Omni Hotels & Spas • Dallas, TX

5d

About The Position

The Loyalty Ambassador serves as the guest liaison for Select Guests, developing proactive, personal, and professional relationships with program members. The role advocates for Select Guests and acts as their point of contact for hotel and program questions, ensuring memorable, personalized guest experiences and that requests and needs are addressed throughout each stay.

The Loyalty Ambassador also supports Front Office operations as needed, promotes the Select Guest program, maintains related inventories and reader files, and helps train hotel associates on the loyalty program. The position requires strong communication, service, organization, and problem-solving skills in a busy hospitality environment.

Requirements

• Minimum of 1 year of hospitality experience.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Previous experience in a high-customer-contact environment, including answering customer questions and handling customer concerns.
• Ability to multitask in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
• Service- and detail-oriented, with a friendly, approachable demeanor and strong problem-solving skills.
• Ability to work with and sit at a computer workstation for an extended period.

Responsibilities

• Create memorable experiences for Select Guests during their stay.
• Welcome Select Guests upon arrival and ensure their requests and needs are met throughout their stay.
• Resolve Select Guest concerns and issues, communicating needs and special requests to fellow hotel departments.
• Arrange Select Guest and special occasion amenities through In-Room Dining.
• Conduct Loyalty Program training with Front Office and other hotel associates.
• Conduct monthly Loyalty meetings with relevant hotel associates.
• Promote the Select Guest program to guests who are not currently members.
• Maintain Select Guest product inventories.
• Conduct guestroom inspections before Select Guest arrivals.
• Develop relationships with Select Guests and serve as their point of contact for hotel or program questions.
• Assist with Front Office operations as needed.
• Perform other duties assigned by Management.
• Be pleasant, smile, and greet all guests, using surnames when obtained.
• Actively engage with guests and deliver memorable guest experiences.
• Create unique, personalized WOW moments at every opportunity.
• Maintain reader files for upcoming meetings, VIP guests, meetings, and events.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed