Loyalty Ambassador

Omni Hotels & Resorts•Dallas, TX

13h

About The Position

The Loyalty Ambassador serves as the guest liaison for Select Guests at Omni Dallas Hotel. The role develops proactive, personal, and professional relationships with Select Guests and acts as their advocate and primary hotel contact. The team member creates memorable, personalized guest experiences, supports guest needs throughout their stay, and assists with Front Office operations as needed.

Requirements

Minimum of 1 year of hospitality experience.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Previous experience in a high-customer-contact environment, including answering customer questions and handling customer concerns.
Ability to multitask in a busy environment, follow through on guest requests, ensure guest satisfaction, and work as a team player.
Service- and detail-oriented, with a friendly, approachable demeanor and strong problem-solving skills.
Ability to work with and sit at a computer workstation for an extended period.

Responsibilities

Create memorable experiences for Select Guests during their stay.
Welcome Select Guests upon arrival and ensure their requests and needs are met throughout their stay.
Resolve Select Guest concerns and communicate needs or special requests to other hotel departments.
Arrange Select Guest and special occasion amenities through In-Room Dining.
Conduct Loyalty Program training for Front Office and hotel associates.
Conduct monthly Loyalty meetings with relevant hotel associates.
Promote the Select Guest program to guests who are not currently members.
Maintain Select Guest product inventories.
Conduct guestroom inspections before Select Guest arrivals.
Develop relationships with Select Guests and serve as their contact for hotel or program questions.
Assist with Front Office operations as needed.
Perform other duties assigned by Management.
Greet guests pleasantly, smile, and use surnames when obtained.
Engage with guests and deliver memorable experiences and personalized WOW moments.
Maintain reader files for upcoming meetings, VIP guests, meetings, and events.