Senior Community Loyalty Associate

Chobani•Remote, NY

11d•Hybrid

About The Position

Chobani’s Consumer Loyalty Team brings the vision and experience of the Chobani Brand to life on all our channels. We ensure that every consumer walks away with best in brand experience despite their original position. We’re dedicated and proud to be part of something bigger than ourselves and that comes through in all our interaction. Our team is responsible for defending the brand, carrying a knowledge of every product—ingredients, nutrition, regulatory compliance, community, sustainability, farming and everything about our company including our amazing founder and leader. We’re working to build brand loyalty, upsell our products and ensure that all messaging addresses the needs of the audience. We’re also responsible to meet consumers where they are and must be knowledgeable about a variety of channels with which we speak with consumers.

Requirements

College Degree or High School Diploma combined with relevant experience required
Minimum of 4-6 years of relevant experience required
Ability to serve as a leader and encourage the support and success of the team
Ability to understand and convey the ideals and culture of the Chobani brand
Excellent written and verbal communication skills
Ability to quickly learn new material and information
Ability to handle stressful situations while managing proper tone and messaging
Ability to work in a team environment and independently with little supervision
Must be able to travel to our Norwich or New Berlin locations within an hour and a half

Responsibilities

Lead the care of consumers to ensure a best-in-class experience, while collecting valuable data and conveying the most important details about Chobani, our products, our mission and our values
Manage expanded duties within the department that go outside the daily expectations of consumer engagement, including building programs, overseeing system, and process improvements
Overseeing specific programming on behalf of the team to build stronger systems shared
Represent the company as an expert in products, including product specs, descriptions, nutritionals, ingredients and social issues to address incoming questions
Accurately record information gathered in transactions with consumers into CRM (Consumer Relations Management) system
Report on Quality and Feedback to provide the business with necessary data that will ensure productivity improvements and business decision making on behalf of consumers
Leading and serving as a mentor to junior members of the team to ensure their ongoing success
Answer questions or address concerns about Chobani ads, brand messaging and developing news
Meet quality and productivity requirements as it relates to engaging the needs of the consumer
Escalate business-critical complaints
Perform other duties as necessary

Benefits

medical coverage
dental coverage
vision coverage
disability insurance
health savings account
flexible spending accounts
tuition reimbursement
401k match of 100% on up to 5% of eligible pay
fertility assistance
childcare assistance
12 weeks of parental leave at full pay after six months of continuous employment
employee assistance program
fitness discounts
wellness reimbursement
on-site gym access (certain locations)
monthly wellness newsletter
120 hours of paid time off
11 holidays
paid volunteer time off