Lowrance Technical Support Intern
About The Position
Are you ready for what’s next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. Position Overview: Do you enjoy boating with premium electronics? Do you find joy in helping others find success in their fishing and navigational equipment installations? Are you a passionate user of Lowrance equipment? If so, apply to join our team! Navico Group is looking for a Technical Support Intern – Collegiate Fishing where you’ll be at the heart of our customer experience, supporting users of our Marine Equipment. You’ll provide expert guidance, troubleshoot technical issues, and help customers get the most out of their equipment—all while contributing to a collaborative and innovate support environment. In this role, you will: Serve as a key contact for customers, helping coordinate service activities and technical support via phone and email Support customer satisfaction by assisting with product questions, including features, benefits, installation, and compatibility Perform remote troubleshooting using schematics and internal tools Document customer cases in CRM systems, and analyze service trends to improve quality Collaborate with internal teams to enhance training materials, service documentation, and product robustness This is a technical role with direct customer exposure, offering the opportunity to make an impact on customer experience and contribute to Navico Group’s reputation for excellence in marine electronics. Training through Navico Online Learning Academy (NOLA) for 20 hours will be provided. Successful completion of the training will result in access to VIP discounts up to 40% MSRP. Product Discount Limitations: NOLA access and discounts are limited to first 20 qualified applicants for the program Discount is contingent upon Passing Scores in NOLA Offer Valid for 6 months after course completion Limited to a single purchase order not to exceed $7500 MSRP Products are for Personal Use Only and Not Intended for re-sale within the first 24 months of ownership
Requirements
- Technical Foundation: Experience in troubleshooting electronics remotely, while using effective problem-solving techniques to work through conflicts
- Customer-Centric: Proven ability to manage customer expectations, coordinate with internal partners, and deliver clear verbal & written communications.
- Operational Agility: Self-Starting Team-Player skilled in Microsoft Office Suite, with strong organizational skills, integrity, and a desire to learn.
- Collaborative Spirit: Strong communicator, team player, and proactive problem-solver with a bias for action and ownership mentality.
- Pursuing a degree at one of the following colleges: Tulsa University, Rogers State University, Oklahoma State University, and University of Oklahoma.
- Successful Completion of NOLA training program prior to consideration for the role (provided by Navico Group); interviews are not guaranteed w/ passing score, but Lowrance VIP discounts will apply
- Practical computer application literacy (including Microsoft Office Suite, and ability to learn internal systems)
- Professional demeanor with a consistently positive and solutions oriented approach
- Strong interpersonal skills with the ability to collaborate across varied personalities and roles
Nice To Haves
- Active member of a collegiate fishing team (such as MLF Major Leage Fishing)
- 1 year of experience in Marine or RV electronics installation, repair, maintenance or support
- Familiar with Lowrance HDS Ecosystem
- ABYC, NMEA, or MEI Certified
- FCC License
- Bilingual in Spanish and English
Responsibilities
- Serve as a key contact for customers, helping coordinate service activities and technical support via phone and email
- Support customer satisfaction by assisting with product questions, including features, benefits, installation, and compatibility
- Perform remote troubleshooting using schematics and internal tools
- Document customer cases in CRM systems, and analyze service trends to improve quality
- Collaborate with internal teams to enhance training materials, service documentation, and product robustness
Benefits
- competitive 401(k) plan with company match
- health benefits
- paid time off
- a robust Wellness Program
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
