Low Voltage Field Operations Manager
About The Position
Softrim is hiring a Low Voltage Field Operations Manager to lead its low-voltage field personnel and manage day-to-day field execution across installation projects and service work. The role ensures jobs are scheduled, staffed, completed to standards, documented, and done right the first time. Softrim's low-voltage team designs, installs, and services structured cabling, electronic door access, surveillance, AV, telecom, and nurse call systems, primarily on senior living campuses. The manager supervises field technicians and engineers, oversees scheduling and dispatch, enforces field standards and quality controls, coordinates the handoff from sales to operations, and tracks project and service performance. The position is based at Softrim's Estero, Florida office, with roughly half the time in the office and half in the field and traveling to client sites, depending on project load. It is not remote. The role is full-time, exempt, and salaried with an MBO bonus.
Requirements
- At least 5 years of experience in low-voltage or field service operations.
- At least 3 years directly supervising a team of 10 or more field technicians.
- Hands-on knowledge of structured cabling, electronic door access control, and video surveillance systems.
- Proven ability to set standards, hold teams accountable, and document performance.
- Working experience with a PSA or field service management platform.
- Comfort with operational metrics such as utilization, rework, schedule variance, and job margin.
- Ability to read drawings and as-builts.
- Valid driver's license.
- Ability to spend roughly half the time in the field and travel to client sites.
Nice To Haves
- Experience with AV and nurse call (e-call) systems.
- ConnectWise experience.
- BICSI certification.
- OSHA 30 certification.
- Manufacturer certifications.
- Healthcare or senior living construction experience.
Responsibilities
- Supervise low-voltage field technicians and engineers by setting daily and weekly expectations, coaching, documenting performance, and escalating issues with department leadership and HR.
- Conduct regular site visits and ride-alongs across low-voltage disciplines.
- Participate in hiring, onboarding, and performance reviews for field roles.
- Own and enforce field standards and checklists for site surveys, labeling, photo documentation, as-builts, and job closeout.
- Inspect work throughout projects, log deficiencies, assign corrective actions, and verify completion.
- Perform final quality assurance before jobs are marked complete and track return trips and rework hours to identify root causes.
- Manage scheduling and dispatch and allocate field resources across projects and service work each week.
- Ensure accurate ticket status, notes, and daily time entry in ConnectWise, categorized as billable, non-billable, travel, and rework.
- Manage the sales-to-operations handoff from signed contract to kickoff, confirming scope, materials, site readiness, and schedule.
- Enforce written, approved change orders before out-of-scope work is performed.
- Oversee project execution against stage gates, including kickoff, material staging, installation, QA, closeout, and invoice handoff; flag schedule or quality risks early.
- Oversee low-voltage service tickets for response time, resolution, and repeat issues.
- Deliver a weekly operations report covering utilization, rework, schedule status, and staffing.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D insurance
- Disability insurance
- 401(k) after the introductory period
- MBO bonus
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
