Low Threshold Case Manager

Victory Programs Inc • Boston, MA

40d • Onsite

About The Position

The Low Threshold Housing Case Manager coordinates and delivers case management services to identified individuals living at Willows, a harm reduction, low-threshold transitional shelter program in Boston for women experiencing homelessness, substance use or opioid overdose risk, and health or mental health conditions, including those facing multiple barriers to housing. The position reports to the Program Director for support and supervision.

The Case Manager supports housing stabilization and health outcomes by identifying housing support needs, coordinating services and resources, providing housing search and advocacy, and helping clients access benefits and funding. The role includes developing individualized service plans, coordinating referrals, maintaining client records, liaising with clients’ support networks and providers, and providing ongoing community-based case management. The position also provides CSP-HI services to eligible residents, facilitates a monthly aftercare group as required, and participates in team meetings, supervision, training, and program activities.

The position is full-time, 40 hours per week, Sunday through Thursday, 9 a.m. to 5 p.m. The paid 30-minute lunch break is required to be taken onsite. The hourly rate is $26.00. Case Managers may meet clients at their permanent housing or in the community as needed.

Requirements

• Bachelor’s degree with 1–2 years of experience preferred, or high school diploma with 3 or more years of client advocacy experience.
• Relevant experience may include housing search, housing retention, case management, or HIV services.
• At least 25 years old.
• Valid Massachusetts driver’s license with a safety driving points status of 00, 99, 01, 02, or 03.
• Openness to a harm reduction philosophy.
• Ability to work independently and cooperatively as part of a professional team.
• Strong organizational, written, and verbal communication skills.
• Strong computer skills, including Google office suites and internet use.
• Demonstrated ability to work successfully in multicultural settings with diverse client groups, including people with mental health concerns and substance use disorder.
• CPR certification; may be obtained upon hire.
• Complete TB screening; may be completed upon hire.
• Three strong work-related professional references, including at least two from a manager or supervisor.

Nice To Haves

• Experience advocating for clients with government assistance agencies, housing authorities, private landlords, or realtors.
• Bilingual in English and Spanish or Haitian Creole.

Responsibilities

• Act in accordance with Victory Programs, Inc.’s Standards of Excellence, maintaining professional ethics, boundaries, and client confidentiality.
• Ensure program policies and procedures are followed.
• Identify housing support needs and coordinate and advocate for services and resources that support health outcomes, housing stabilization, and progress toward self-sufficiency.
• Provide housing search, advocacy, and stabilization services, including eviction prevention, recertifications, and access to funding and benefit sources.
• Accompany clients to resource- and housing-related appointments and appeals, and follow up on submitted applications.
• Formulate and document individualized support-service plans with achievable, concrete, measurable, and time-limited goals.
• Develop a resource network for people living with HIV and other chronic health issues in the Greater Boston area.
• Develop and maintain service linkages for clients, residents, and families, including relationships with local service providers.
• Assess clients and provide referrals to community-based recovery, health, nutritional, and other support services as required.
• Liaise among clients, property management companies, medical personnel, volunteers, and families, and help navigate clients’ support systems.
• Develop and coordinate post-discharge follow-up and outcome measurement as required.
• Maintain clear, concise, timely, and accurate client files and data-based records.
• Attend weekly team meetings and supervision, monthly clinical supervision, All Staff meetings, monthly staff trainings, program collaborative meetings, and other offered trainings.
• Obtain signed consent to support clients in coordinating referrals and housing searches, including advocacy and coordination with other aspects of clients’ needs.
• Provide CSP-HI services to eligible residents and document services in Victory Programs’ and Eliot Community Human Services’ EHR systems as required.
• Facilitate a monthly aftercare group to support housing stability as required.
• Complete additional agency or funder reports as requested by the immediate supervisor or another designated person.
• Maintain contact with internal and external client providers, including counselors, case managers, and housing providers.
• Implement best practices consistent with Victory Programs’ Philosophy of Care and Housing First philosophy.
• Meet with clients at their permanent housing or in the community as needed, providing weekly case management unless otherwise noted.
• Promote community and neighborhood access and participation, including sharing information about community meetings, events, and resources.
• Participate in and support program holiday events, State House rallies, fundraising and advocacy events, HIV/AIDS rallies and walks, and other functions.
• Attend additional training as requested by the supervisor.
• Perform other duties requested by a supervisor or the Program Director.
• Represent Victory Programs, Inc. in external meetings as requested.

Benefits

• Employer contributes 75% of health insurance premiums and 25% of dental insurance premiums.
• Employer-paid disability and life insurance.
• Paid time off for employees working 20 or more hours per week, including vacation, sick, and personal time, as well as holidays.
• Upon hire, eligible employees working 20 or more hours per week may receive up to 4 personal days, 160 sick hours, 10 holidays, and 3.5 weeks of vacation; allocations vary by employment status and vacation increases with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED