Lounge Restaurant Manager

Proper Hospitality Careers•Miami Beach, FL

About The Position

The Lounge Restaurant Manager oversees daily dining room operations at The Shelborne by Proper, ensuring smooth service, adherence to company standards, and a high-quality guest experience. The role supervises and develops front-of-house staff, supports scheduling and training, coordinates with kitchen and bar teams, and helps address guest concerns. It also supports the Restaurant General Manager with financial and operational activities, menu knowledge, inventory, restaurant promotions, safety and sanitation compliance, and vendor deliveries. The position calls for restaurant or hospitality experience with supervisory responsibilities, strong leadership and guest-service skills, and the ability to work in a fast-paced environment. The role requires standing and walking for extended periods, lifting up to 30 pounds, and flexibility to work evenings, weekends, and holidays.

Requirements

High school diploma required.
2–4 years of restaurant or hospitality experience, including supervisory responsibilities.
Demonstrated success in team leadership and guest service.
Familiarity with restaurant operations, cost awareness, and service standards.
Strong leadership and team-motivating capabilities.
Excellent guest-service and problem-resolution skills.
Organizational and time-management skills in a fast-paced environment.
Strong verbal and written communication abilities.
Proficiency with POS systems and basic Microsoft Office applications.
Knowledge of food safety, sanitation, and ADA compliance standards.
Ability to stand and walk for extended periods.
Ability to lift up to 30 pounds.
Ability to bend, reach, and perform other physical movements required for service support.
Flexibility to work evenings, weekends, and holidays.

Nice To Haves

Hospitality or business coursework.

Responsibilities

Oversee daily dining room operations and ensure service execution follows company standards.
Monitor table flow, guest seating, ticket times, and service quality during each shift.
Resolve guest concerns promptly and professionally.
Coordinate with kitchen and bar teams to support accurate and timely order delivery.
Maintain cleanliness and presentation standards in front-of-house areas.
Supervise, train, and support servers, hosts, bartenders, and support staff.
Assist with staff scheduling to ensure appropriate shift coverage.
Lead pre-shift meetings, communicate daily priorities, and reinforce service expectations.
Coach and provide feedback to staff, escalating performance issues to the Restaurant General Manager when needed.
Help onboard and train new hires using established training programs.
Lead by example in providing guest-first hospitality and Proper service standards.
Observe service interactions and intervene to improve guest satisfaction.
Support initiatives to increase guest loyalty, repeat visits, and positive online presence.
Assist with monitoring labor, inventory usage, and daily sales performance.
Identify opportunities to increase revenue, including upselling and guest engagement.
Participate in weekly operational reviews and contribute to continuous improvement.
Support the General Manager with POS operations, cash handling, and end-of-day procedures.
Maintain knowledge of food and beverage offerings, including ingredients, preparation methods, and allergens.
Communicate menu changes to staff and ensure accurate descriptions are given to guests.
Monitor supply levels, communicate needs to management, and participate in inventory counts to improve accuracy and reduce waste.
Support restaurant events, promotions, activations, and occasional community partnerships.
Enforce safety, sanitation, hygiene, cleanliness, and food-handling standards.
Ensure front-of-house staff follow alcohol service laws and company procedures.
Assist with receiving deliveries and verifying product quality, and communicate vendor issues to the Restaurant General Manager.