Lot Operations Specialist I
About The Position
This role involves working with customers to locate their keys and cars, requiring proficiency in AS400, TC operation, radio usage, and company phone for key requests. Multitasking is a normal daily requirement. The specialist will perform basic data entry into the AS 400 computer system, maintain constant communication with various departments and personnel to ensure effective coordination of lot operations activities, and answer phones to provide support to lot operations employees and customers. Responsibilities include responding to customer requests for assistance and ensuring timely resolution, supporting the manager in departmental scheduling, working with temporary agencies, serving as a point of contact, and recording employee absences. The role also involves processing all lot operations department paperwork, forwarding invoices and items to be posted, and assisting in the coordination of sale day line-up and execution of sale day activities. A strong commitment to safety is expected, demonstrated by following all safety and health procedures and actively participating in safety activities. Other duties as assigned by management may be required.
Requirements
- Minimum High School Diploma/GED
- Generally, less than 2 years’ experience in a related field
- Safe drivers needed; valid driver’s license required.
- Ability to drive standard and automatic transmission vehicles.
- Basic mechanical knowledge of identifying (i.e., flat tires, low gas, jump-starting vehicles.)
- Must be able to walk long distances.
- Ability to lift 1-15 pounds.
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Nice To Haves
- 6 months of auction or driving experience preferred.
- Knowledge of lot operations/lot layout preferred.
- Knowledge of LDM preferred.
Responsibilities
- Work with customers to help locate their keys and cars.
- Perform basic data entry into the AS 400 computer system.
- Maintain constant communication with commercial accounts department, customer support team, quadrant and account coordinators, supervisors, and other auction personnel to ensure effective coordination of lot operations activities.
- Answer phones, provide support to lot operations employees, and provide excellent customer support.
- Respond to customer requests for assistance and ensure timely resolution.
- Support manager in the coordination of departmental scheduling, working with temporary agencies, serving as point of contact and recording employee absences.
- Process all lot operations department paperwork.
- Forward all invoices and items to be posted to the appropriate areas in a timely manner.
- Assist in the coordination of sale day line-up and execution of sale day activities (i.e., drive, assist customers in locating vehicles, etc.).
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
- Actively participate in support of all safety activities aligned with Safety Excellence.
- Perform other duties as assigned by management.
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month
- seven paid holidays throughout the calendar year.
- additional paid time off in the form of bereavement leave
- time off to vote
- jury duty leave
- volunteer time off
- military leave
- parental leave
- health care insurance (medical, dental, vision)
- retirement planning (401(k))
- paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
