Lot Auditor - Decatur, AL
About The Position
The Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests by directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The role’s primary objective is to deliver excellent customer service while maintaining a safe, clean, and efficient parking environment, enforcing parking policies, and supporting lot operations. The position requires working indoors and outdoors in varied weather and active parking environments, with schedule flexibility that may include nights, weekends, and holidays. The role is non-exempt and paid hourly; rates may vary by market.
Requirements
- High school diploma or GED.
- Valid driver’s license and reliable transportation.
- Maintain a clean motor vehicle record, with no more than three moving violations in the past three years.
- Successfully complete and maintain a background check throughout employment.
- Ability to stand, walk, and lift up to 50 pounds for extended periods.
- Comfort working indoors and outdoors in various weather conditions and staying alert in active parking environments with moving vehicles.
- Schedule flexibility, including availability for shifts that may include nights, weekends, and holidays.
- Maintain a clean, professional appearance and comply with uniform and grooming standards.
- Communicate clearly and courteously, listen actively, and handle guest interactions with patience, empathy, and attention to detail.
- Work collaboratively with team members, supervisors, and clients.
Nice To Haves
- Previous customer service experience.
Responsibilities
- Issue tickets, handle payments accurately, and responsibly track money and paperwork.
- Complete shift logs, track tickets and revenue, and document parking activity.
- Label keys, record vehicle details, and maintain organized records of parked cars.
- Regularly check the lot, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
- Keep the parking area and booth clean and presentable, assisting with light cleaning or janitorial tasks as needed.
- Help guests with payments and parking questions while maintaining a friendly and helpful attitude.
- Use radios appropriately, communicate with the team, and support a positive work environment.
- Arrive on time, follow company policies, and maintain a professional appearance and attitude.
- Attend training sessions, adapt to scheduling needs, and perform other tasks as needed to support operations.
Benefits
- Medical, vision, and dental insurance.
- Life insurance and critical illness supplemental insurance.
- Bonus opportunities.
- Internal leadership development program.
- Paid time off.
- Paid training.
- Tuition assistance through Belleview University.
- Nationwide discounts through Perks at Work.
- Overtime pay for non-exempt positions when applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
