Lot Auditor - Tuscaloosa, AL

Parking Management Company•Tuscaloosa, AL

4d•$18 - $18•Onsite

About The Position

The Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests. The role includes directing traffic, assisting customers, monitoring the parking lot, and keeping the area clean and secure. The position’s objective is to deliver excellent customer service while maintaining a safe, clean, and efficient parking environment, including helping guests, enforcing parking policies, and supporting lot operations. The role involves issuing tickets, handling payments, tracking revenue and paperwork, completing shift logs, recording vehicle details, labeling keys, and maintaining organized parking records. The Lot Auditor checks the lot regularly, reports unsafe or suspicious activity, and ensures vehicles are parked securely and according to policy. The role also includes keeping the parking area and booth clean, assisting with light cleaning or janitorial tasks, answering guest questions, communicating with the team by radio, and supporting additional operational needs, training, and scheduling requirements. This is a non-exempt, hourly position. The schedule is listed as full-time or part-time, with flexibility essential; shifts may include nights, weekends, and holidays. The position works in active parking environments and may require working indoors and outdoors in various weather conditions. Employees may need to use a personal cell phone for work-related communications or mobile apps; reimbursement follows company policy when applicable.

Requirements

High school diploma or GED.
Valid driver’s license and reliable transportation.
Maintain a clean motor vehicle record, with no more than three moving violations within the past three years.
Successfully complete a background check and maintain the required background status throughout employment.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Comfort working indoors and outdoors in various weather conditions.
Ability to remain alert in active parking environments with moving vehicles and changing weather conditions.
Maintain a clean, professional appearance and follow uniform and grooming standards.
Schedule flexibility, including availability for shifts that may include nights, weekends, and holidays.
Excellent communication skills, including active listening, clear articulation, and a courteous, professional demeanor.
Ability to manage guest interactions with patience, empathy, and attention to detail.
Ability to collaborate with team members, supervisors, and clients.

Nice To Haves

Previous customer service experience is preferred.
A positive, helpful attitude.

Responsibilities

Direct traffic, assist customers, monitor the parking lot, and help maintain a safe and organized parking experience.
Issue tickets, handle payments accurately, and responsibly track money and paperwork.
Complete shift logs, track tickets and revenue, and document parking activity.
Label keys, record vehicle details, and maintain organized records of parked cars.
Regularly check the lot, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
Keep the parking area and booth clean and presentable, and assist with light cleaning or janitorial tasks as needed.
Assist guests with payments and parking questions in a friendly and helpful manner.
Use radios appropriately, communicate with the team, and support a positive work environment.
Arrive on time, follow company policies, and maintain a professional appearance and attitude.
Perform other tasks as needed to support operations, attend training sessions, and adapt to scheduling needs.