Lot Attendant – 4751 Wilshire

Towne Park•Los Angeles, CA

About The Position

The Lot Attendant collects and reconciles revenue and parking reports while providing attentive, friendly, and efficient hospitality to guests. When vehicle stacking is necessary, the attendant parks and retrieves guest vehicles, secures vehicle keys, and follows Towne Park parking standards. When required, the attendant follows the site management team’s parking policies and procedures. The role includes greeting and assisting guests, answering questions and providing directions, protecting guest and financial information, maintaining vehicle and guest records, and operating parking and payment equipment. Work is primarily outdoors for extended periods, potentially for the entire shift, and may involve exposure to extreme heat or cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
At least 18 years of age.
Must pass a criminal background check and drug screen.
Valid driver’s license and clean driving record.
One to three months of related experience and/or training, or equivalent combination of education and experience.
Ability to drive a manual transmission and perform parallel parking.
Ability to read and write standard English, understand simple instructions and correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and use American money, weight, volume, and distance measurements; understand 24-hour and military time and rates based on elapsed time.
Ability to meet the role’s physical demands, including extended sitting or standing, walking, possible running, climbing stairs, and lifting or moving objects as described in the posting.

Nice To Haves

Customer service experience preferred.
Register or computer experience preferred.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers; promptly greet guests and use their last names when appropriate.
Maintain accuracy and composure under pressure; use appropriate greetings and phone etiquette, assist guests with directions and inquiries, and stand while serving guests.
Provide guests with information about the surrounding area and attractions, and protect guest confidentiality and financial and identifying information.
Park and retrieve stacked vehicles as needed, secure keys, drive cautiously when delivering vehicles, and collect parking-operation data when applicable.
Accurately collect and reconcile revenue, provide receipts upon request, categorize tickets for audits, complete shift reports, follow bank procedures, and operate registers, gates, POS systems, and credit card machines.
Obtain daily event and rate information; secure guest keys after interactions; maintain claim checks and guest folio archives; and produce vehicle inventories for billing.