Lot Attendant – 4751 Wilshire

Towne Park • Los Angeles, CA

6d • Onsite

About The Position

The Lot Attendant provides attentive, friendly, and efficient hospitality to guests throughout their stay and accurately collects and reconciles revenue and parking reports. When necessary, the attendant parks and retrieves guest vehicles, secures vehicle keys, and follows the location’s parking policies and procedures. The role also involves assisting guests with directions and inquiries, protecting confidential information, operating parking and payment equipment, and maintaining records and reports. Most work is performed outdoors, often for the full shift, and the role may require travel of up to 5%.

Requirements

• High school diploma or GED, or equivalent qualification.
• Must be at least 18 years old and pass a criminal background check and drug screen.
• Valid driver’s license and clean driving record.
• One to three months of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of customer service.
• Ability to drive a manual-transmission vehicle and perform parallel parking.
• Ability to read and write standard English, understand simple instructions and correspondence, and write simple correspondence.
• Ability to communicate effectively one-on-one and in small-group situations with guests, clients, and coworkers.
• Ability to perform basic arithmetic with three-digit numbers and calculations involving American money, weight, volume, and distance.
• Ability to understand 24-hour and military time systems and rates based on elapsed time.

Nice To Haves

• Customer service experience.
• Register or computer experience.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers; acknowledge and greet guests promptly.
• Use appropriate greetings and Towne Park phone etiquette, assist guests with directions and inquiries, and provide information about the surrounding area and attractions.
• Protect guest confidentiality and the security of customer financial and identifying information.
• Park and retrieve vehicles when stacking is necessary, secure keys appropriately, and drive slowly and cautiously when delivering vehicles.
• Collect and reconcile revenue, provide receipts upon request, categorize tickets for audits, complete shift reports, and follow bank operating procedures.
• Operate parking and payment equipment, including registers, gates, point-of-sale systems, and credit card machines.
• Obtain daily event and rate information, secure guest keys after interactions, maintain claim checks and guest folio archives, and produce vehicle inventories for billing.
• Collect data in accordance with parking operations when applicable.

Benefits

• Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility requirements and plan terms.
• Employees may enroll in the company’s 401(k) retirement savings plan, subject to eligibility requirements and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED