Lot Attendant-Hilo

TONY HAWAII AUTOMOTIVE GROUP LLC•Hilo, HI

5d•Onsite

About The Position

The Lot Attendant supports the company’s vision of being the best place to work and the best place for guests to do business, and its mission to build long-term relationships with associates and guests while making a positive difference in the community. The role performs general service-lane duties, greets guests within one minute of arrival, and shuttles sales and service guests. Opening duties include rolling up gates and disengaging locks, preparing the showroom to receive guests, and setting up the service area for the day. Closing duties include cleaning bathrooms, breakrooms, windows, and the guest waiting area; emptying trash; and ensuring rental vehicles are washed and ready when needed. The attendant moves vehicles to the correct locations for service or storage, washes vehicles, and transfers completed vehicles to guests promptly as instructed by advisors. The attendant also monitors and stores detail supplies, keeps detail bays and the driveway spotless, prepares showroom vehicles, and ensures vehicle doors and windows are locked. The role follows Tony Group standards for positive and respectful interactions, greeting and helping guests, thanking them, and maintaining a “Grand Opening Look, Daily.”

Requirements

Excellent verbal communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks and delegate them when appropriate.
Ability to function well in a high-paced and sometimes stressful environment.
High school diploma or equivalent.
Able to stand for prolonged periods.
Must be able to lift up to 50 pounds at times.

Responsibilities

Perform general service-lane duties and greet guests within one minute of arrival.
Shuttle sales and service guests.
Open the lot by rolling up gates and disengaging locks.
Prepare the showroom to receive guests and help set up the service area for the day’s business.
Clean bathrooms, breakrooms, windows, and the guest waiting area; empty all trash.
Ensure rental vehicles are cleaned and washed when needed.
Move vehicles to the correct locations for service or storage.
Wash vehicles and transfer completed vehicles to guests in a timely manner as instructed by advisors.
Ensure detail supplies are available, monitored for reorder, and stored properly.
Keep detail bays and the driveway spotless.
Prepare showroom vehicles so they are ready to receive guests.
Ensure all vehicle doors and windows are locked.
Follow Tony Group standards: be positive and respectful, greet everyone within five feet, help each guest or find someone who can, thank guests, and maintain a “Grand Opening Look, Daily.”