Lot Attendant - Detroit, MI

Parking Management Company•Detroit, MI

1d•$15 - $15•Onsite

About The Position

The Lot Attendant / Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests. The role involves directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in all weather conditions. The position’s primary objective is to provide great customer service while maintaining a safe, clean, and efficient parking environment. This includes helping guests, enforcing parking policies, and supporting overall lot operations. The role is in PMC’s Commercial Parking Division / Hotel Self Parking Division, reports to the Commercial Parking Manager / Hotel Self Parking Manager, and is non-exempt with hourly compensation. The posting lists the schedule as full-time / part-time.

Requirements

High school diploma or GED.
Valid driver’s license and reliable transportation.
Maintain a clean motor vehicle record, with no more than three moving violations within the past three years.
Successfully complete and maintain a background check throughout employment.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Comfortable working indoors and outdoors in various weather conditions.
Maintain a clean, professional appearance and adhere to uniform and grooming standards.
Schedule flexibility, including availability for shifts that may include nights, weekends, and holidays.
Ability to remain alert in active parking environments with moving vehicles and changing weather conditions.
Excellent communication skills, including active listening, clear articulation, and a courteous, professional demeanor.
Ability to handle guest interactions with patience, empathy, and attention to detail.
Ability to collaborate with team members, supervisors, and clients.
No special certifications are necessary.

Nice To Haves

Previous customer service experience.

Responsibilities

Issue tickets, handle payments accurately, and responsibly track money and paperwork.
Complete shift logs, track tickets and revenue, and document parking activity.
Label keys, record vehicle details, and maintain organized records of parked cars.
Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
Keep the parking area and booth clean and presentable, and assist with light cleaning or janitorial tasks as needed.
Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
Use radios appropriately, stay in contact with the team, and support a positive work environment.
Arrive on time, follow company policies, and maintain a professional appearance and attitude.
Support operations by taking on other tasks as needed, attending training sessions, and adapting to scheduling needs.