Lot Attendant - Nashville, TN

Parking Management Company•Nashville, TN

7d•$18 - $18•Onsite

About The Position

The Lot Attendant / Lot Auditor helps provide guests with a smooth, safe, and organized parking experience. The role involves directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The position’s primary objective is to deliver excellent customer service while maintaining a safe, clean, and efficient parking environment, including helping guests, enforcing parking policies, and supporting lot operations. The position requires working indoors and outdoors in various weather conditions, often in active parking areas with moving vehicles. Schedule flexibility is essential, and shifts may include nights, weekends, and holidays. The role is non-exempt, paid hourly, and may be full-time or part-time. Rates can vary by market.

Requirements

A high school diploma or GED is required.
A valid driver’s license and reliable transportation are required.
Must maintain a clean motor vehicle record, with no more than three moving violations within the past three years.
Successful completion of a background check is required and must be maintained throughout employment.
Must be able to stand, walk, and lift up to 50 pounds for extended periods.
Must be comfortable working indoors and outdoors in various weather conditions.
Must maintain a clean, professional appearance and follow uniform and grooming standards.
Schedule flexibility is essential; shifts may include nights, weekends, and holidays.
Must remain alert to surroundings, including moving vehicles and changing weather conditions.
Must demonstrate excellent communication skills, active listening, clear articulation, and a courteous, professional demeanor.
Must handle guest interactions with patience, empathy, and attention to detail, and collaborate with team members, supervisors, and clients.
May need to use a personal cell phone for work-related communications or mobile apps; reimbursement follows company policy when applicable.

Nice To Haves

Previous customer service experience is preferred.
A positive, helpful attitude is essential.

Responsibilities

Issue tickets, handle payments accurately, and responsibly track money and paperwork.
Complete shift logs, track tickets and revenue, and document parking activity.
Label keys, record vehicle details, and maintain organized records of parked cars.
Regularly check the lot, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
Keep the parking area and booth clean and presentable, and assist with light cleaning or janitorial tasks as needed.
Help guests with payments and parking questions in a friendly and helpful manner.
Use radios appropriately, communicate with the team, and support a positive work environment.
Arrive on time, follow company policies, and maintain a professional appearance and attitude.
Attend training sessions, adapt to scheduling needs, and perform other tasks as needed to support operations.