Lost & Found Coordinator

City of Charlotte•Charlotte, NC

About The Position

The Lost & Found Coordinator provides customer service and processes lost and found items for the Aviation Department at Charlotte Douglas International Airport. The role involves collecting and processing items left behind in airport locations, recording lost, found, and claimed articles, investigating potential owners, managing claims and inquiries, coordinating shipments of claimed items, and documenting monthly donations of unclaimed items. The position is generally sedentary and relatively free from unpleasant environmental conditions or hazards, though it may involve occasional handling of items and interaction with people and noise.

Requirements

Associate degree plus one year of experience, or high school diploma/GED plus three years of experience.
Knowledge of computer programs, including MS Office, and database entry and tracking.
Ability to communicate effectively orally and in writing.
Ability to efficiently manage multiple priorities and tasks.
Effective organizational and detail-oriented skills.
Ability to provide first-rate customer service and represent the Airport positively.
Ability to prepare and accurately maintain logs and databases.
Ability to work independently with minimal supervision and as part of a team.
Ability to perform the physical requirements of the position, including moderate lifting and carrying of items up to 25 pounds.
Adequate vision, hearing, and speech; ability to proofread, enter data, tabulate data, and understand work-related written information.
Ability to work amid frequent interruptions from people or noise.

Nice To Haves

Experience preferably in customer service and/or inventory management.
Experience with detailed recordkeeping.

Responsibilities

Collect and process left-behind items from areas throughout the Airport, including Ground Transportation, TSA Checkpoints, the Terminal, International Arrivals, and CLT offices and departments.
Record articles that are lost, found, and claimed.
Inspect left-behind articles to investigate potential owners of property.
Create and monitor lost and found claims.
Follow up on items and inquiries through in-person, written, phone, and email communications.
Prepare and document articles claimed to be shipped.
Prepare and record monthly donations of lost items.
Perform other duties as assigned.