PT Weekend Lost & Found Associate

Wilderness at the Smokies•Sevierville, TN

About The Position

The Lost & Found Associate helps ensure resort guests receive high-quality service by assisting with locating lost items, responding to guest questions, and arranging shipments for resort departments. The role answers calls and checks messages about lost items and shipping requests, contacts appropriate departments to locate belongings, and follows up with guests when items are found. It also maintains the Lost and Found room and records and handles sensitive or valuable items according to resort procedures. The position may assist the Security Department with calls and dispatch coverage, provide shuttle drivers with meal-break coverage, transport Accounting staff for bank deposits or change requests, inspect vacant rooms for lost guest belongings when requested, and ship packages for resort departments. Other duties may be assigned by management.

Requirements

High school diploma or GED, one to three months of related experience and/or training, or an equivalent combination of education and experience.
Tennessee driver’s license with an F endorsement, or ability to obtain one within 30 days of employment.
Ability to be covered by and maintain company insurance.
Good negotiation and listening skills.
Ability to work independently with little supervision.
Problem-solving and staff-training skills.
Ability to handle multiple duties efficiently and stressful situations.
Ability to operate office equipment, including a computer, word processing and spreadsheet software, voicemail, copier, fax, and calculator.
Good understanding of company policies and procedures.
Working knowledge of resort amenities, room designs, and general golf knowledge.
Good attendance and punctuality; professionalism, appropriate grooming, proper uniform, efficient work, compliance with resort and office policies and procedures, and a positive attitude.
Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and similar documents; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense reasoning to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Meet the described physical demands, with reasonable accommodation where applicable, including frequent walking, sitting, hand use, reaching, and talking or hearing; lifting up to 10 pounds regularly, 25 pounds frequently, and 50 or 100 pounds occasionally with assistance.
Close and distant vision.

Nice To Haves

Unarmed Security license.

Responsibilities

Monitor and answer phones and frequently check messages about Lost and Found.
Contact appropriate departments to locate items guests may have left behind and call or email guests when items are found.
Keep the Lost and Found room organized.
Log prescription and over-the-counter medication turned in to Lost and Found and turn it over to Risk.
Properly dispose of and log identification, debit cards, and credit cards.
Monitor and enter items valued at $50 or more into the Lost and Found system.
Inspect vacant rooms for lost guest items when requested.
Assist the Security Department with assigned tasks, including security calls when call volume is high or overwhelming.
Assist Security dispatch with breaks or questions as needed.
Provide meal-break assistance to shuttle drivers as needed.
Transport Accounting staff to the bank for biweekly deposits or change requests and provide other transportation as needed.
Ship packages for departments as needed.
Perform other duties assigned by management.