Loss Prevention Specialist

Mercantile Bank•Grand Rapids, MI

1d•Hybrid

About The Position

Mercantile Bank is seeking a Loss Prevention Specialist to support fraud prevention, risk management, and responsive customer service across deposit and digital banking activity. This role helps protect customers and the bank by identifying suspicious activity, applying controls, and supporting timely recovery efforts. Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

Requirements

1–3 years related experience; general knowledge of check and electronic fraud
Strong customer support, communication, and problem-solving skills; calm under pressure
Technical aptitude with digital platforms and support tools; organized and detail-focused

Responsibilities

Apply Funds Availability/Reg CC holds and review daily "on us" and high-dollar items
Review returns, overdraft/foreign ATM activity, and reports to document and escalate irregularities
Partner with the BSA Officer to support accurate Suspicious Activity Reports (SARs), when applicable
Support digital fraud intake, investigation, recovery, and tracking for ACH, wires, RDA, bill pay, and transfers
Communicate fraud alerts and assist with training and coordination with internal teams and external agencies