Loss Prevention Specialist

Builtwell Bank•Chattanooga, TN

16h

About The Position

A Loss Prevention Specialist in our Risk Management area, is responsible for reviewing, verifying, and/or identifying customer transactions to assist in the prevention or detection of financial crimes activity, policy violations, and suspicious situations in order to mitigate and/or recover losses.

Requirements

High school diploma or equivalent.
Minimum 1 year banking experience.
Ability to navigate multiple computer systems and applications.
Strong attention to detail and accuracy.
Effective communication skills.
Ability to multitask in a fast-paced environment.

Responsibilities

Investigate customer disputes related to debit card transactions promptly and accurately.
Analyze transaction data, customer records, and banking policies to determine validity of disputes.
Monitor moderate to complex account activity which requires research that may involve multiple transaction channels.
Place outbound calls to branch personnel to better understand a customer’s transactions.
Process dispute claims according to established procedures and regulatory requirements.
Use a variety of sources of information, including online systems and tools and models.
Identify trends and patterns in dispute cases to recommend enhancements to fraud prevention measures.
Make recommendations to fraud team for account suspension, debit card revocation, or account closure.
Documents research findings and actions on cases for possible referrals for suspicious activity, identity theft, or suspected financial abuse.
Maintain compliance with the Zelle Network.