Loss Prevention Officer | Part-time

Marriott•Palm Beach, FL

13h

About The Position

The Loss Prevention Officer patrols the property, monitors security and life-safety systems, responds to incidents and emergencies, and helps protect guests, employees, and company assets. The role includes conducting hazard inspections, assisting guests, defusing disturbances, escorting unwelcome persons from the property, reporting accidents and incidents, and contacting emergency services or outside assistance when needed. The officer documents shift activity and incidents, maintains confidentiality, conducts investigations, gathers evidence, and interviews relevant parties. The position also requires following company policies and safety procedures; reporting accidents, injuries, and unsafe conditions; completing required safety training; maintaining a clean, professional appearance; and providing courteous guest service. Officers communicate professionally, prepare accurate written documents, maintain positive working relationships, and meet quality standards. Additional state licensing or registration requirements may apply. The Ritz-Carlton describes its service culture as guided by its Gold Standards, including its Employee Promise, Credo, and Service Values. Marriott International states that it is an equal opportunity employer committed to welcoming diverse backgrounds and providing access to opportunity.

Requirements

High school diploma or G.E.D. equivalent is listed as preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is listed; some states may have additional licensing or registration requirements.
Ability to stand, sit, or walk for extended periods or an entire work shift.
Ability to read and visually verify information, inspect tools and equipment, and use computers or point-of-sale systems to enter and locate work-related information.
Ability to move quickly as required by work situations, including running, walking, or jogging.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces and across sloping, uneven, or slippery surfaces, stairs, and service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to communicate professionally, prepare accurate written documents, maintain confidentiality, and work positively with others.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Patrol all areas of the property and assist guests with room access.
Monitor closed-circuit televisions, perimeter alarms, duress alarms, and fire and life-safety systems.
Lock property entrances when required and conduct daily physical hazard inspections.
Respond to accidents; contact EMS or administer first aid or CPR as required.
Assist guests and employees during emergencies, notify appropriate individuals about incidents, and defuse disturbances.
Call for outside assistance when necessary and use proper code responses.
Complete incident reports and Loss Prevention shift summaries or daily activity reports.
Handle interruptions and complaints and resolve safety hazards.
Escort unwelcome persons from the property without disrupting orderly operations.
Respond to vehicle accidents and thefts.
Maintain confidentiality of security, loss prevention, and property reports and release information only to authorized individuals.
Conduct investigations, gather evidence, and interview relevant parties.
Follow company policies and procedures; report accidents, injuries, and unsafe conditions; and complete safety training and certifications.
Maintain a clean and professional uniform and appearance, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, and prepare and review written documents accurately and completely.
Develop positive working relationships, support team goals, and comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.