Loss Prevention Customer Service Associate II Tactical w/uniform

TJX • Williston, VT

2d • Onsite

About The Position

The Loss Prevention Customer Service Associate II supports the District Loss Prevention Manager and Store Management by carrying out core loss-prevention responsibilities. The role focuses on serving as a visible deterrent to potential loss or dishonesty while wearing a complete Company-approved uniform that includes a body-worn camera. The associate supports a positive customer shopping experience and maintains effective partnerships with store teams and loss prevention.

The associate uses sound judgment to protect their own safety, the safety of others, and the Company brand; follows Company policies; and supports Company culture and values. Duties include maintaining a professional presence at the front of the store or in a department, greeting and assisting customers, observing and reporting suspicious behavior or critical incidents, conducting a closing safety sweep with management, and documenting required incidents in AIIM Case Management. Other duties may be assigned.

Requirements

• Strong verbal and written communication skills.
• Sound decision-making skills.
• Ability to take initiative and perform well independently.
• Ability to prioritize and organize workload and manage time effectively.
• Ability to stand for long periods of time.
• 0–2 years of retail or security experience.

Responsibilities

• Maintain a proper and professional stance in the designated area at the front of the store.
• Act as a visual deterrent to prevent potential loss or dishonesty.
• Review and understand the Store Emergency Response Guide.
• Wear a complete Company-approved uniform, including a body-worn camera.
• Greet customers appropriately and demonstrate courtesy and respect.
• Establish and maintain a position at the front of the store or in a department.
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio.
• Observe and report suspicious behavior or critical incidents to Loss Prevention or store management.
• Perform a closing safety sweep of the store with a member of management.
• Adhere to all Company policies and procedures.
• Document required incidents in AIIM Case Management.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation assistance
• Bereavement benefit
• 401(k) associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for eligible associates
• Medical insurance for eligible associates
• Dental insurance for eligible associates
• Vision insurance for eligible associates
• Health savings account (HSA)
• Health care flexible spending account (FSA)
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Paid parental leave
• Paid holidays
• Paid vacation
• Paid sick time
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance
• Competitive salary and benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed