Loss Prevention Coordinator

Smithfield Foods • Suffolk, VA

9d • $17 - $26

About The Position

The Loss Prevention Coordinator supports Smithfield’s Loss Prevention team by identifying, investigating, and managing delivery-related freight claims while helping minimize the financial impact to the business. The role works with Sales, Operations, Customer Service, Transportation, customers, and external carrier partners to resolve product issues, reach timely claim decisions, improve service levels and profitability, and maintain strong customer relationships. The coordinator also supports process optimization and promotes accuracy, accountability, and continuous improvement.

Requirements

• High school diploma or GED.
• At least 2 years of relevant experience in logistics, customer service, claims processing, or a related field.
• Proficiency in Microsoft Office, especially Excel, and the ability to manage and interpret data accurately.
• Strong attention to detail and the ability to identify root causes, analyze discrepancies, and recommend corrective actions.
• Excellent written and verbal communication skills and the ability to interact effectively with internal teams, customers, and carrier partners.
• Highly organized and dependable, with the ability to manage multiple tasks in a fast-paced environment while maintaining accuracy and follow-through.
• Ability to work collaboratively, respectfully, and approachably while building strong working relationships and supporting a positive work environment.

Nice To Haves

• Bachelor's degree.
• Prior food industry or retail experience.
• SAP experience.

Responsibilities

• Review daily Over, Short & Damaged (OS&D) occurrences, including refused product, quantity discrepancies, quality-related exceptions, and carrier claims, to identify issues and determine next steps.
• Compile and distribute daily Claims Reports as requested, ensuring information is complete, accurate, and delivered on time.
• Monitor and follow up on outstanding OS&D issues to ensure timely resolution in alignment with departmental requirements.
• Communicate with internal teams, external partners, customers, and carriers to reinforce departmental expectations and gather information needed to resolve claims.
• Collaborate with the Loss Prevention team to investigate delivery discrepancies, determine root causes, and recommend and track corrective actions to prevent recurring issues.
• Process necessary inventory and customer account adjustments related to confirmed OS&D discrepancies.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED