Loss Prevention Coordinator

Smithfield Foods • Suffolk, VA

8d

About The Position

The Loss Prevention Coordinator supports Smithfield’s Loss Prevention team by identifying, investigating, and managing delivery-related freight claims to help minimize financial impact to the business. The role works with Sales, Operations, Customer Service, Transportation, customers, and external carrier partners to resolve product issues, make timely claim decisions, and improve service levels and profitability. The coordinator also helps maintain customer relationships, optimize processes, and promote accuracy, accountability, and continuous improvement.

Requirements

• High school diploma or GED and at least 2 years of relevant experience in logistics, customer service, claims processing, or a related field.
• Proficiency in Microsoft Office, especially Excel, and ability to manage and interpret data accurately.
• Strong attention to detail and ability to identify root causes, analyze discrepancies, and recommend corrective actions.
• Excellent written and verbal communication skills and ability to interact effectively with internal teams, customers, and carrier partners.
• Highly organized and dependable, with the ability to manage multiple tasks in a fast-paced environment while maintaining accuracy and follow-through.
• Ability to work well with others, be respectful, approachable, and team-oriented, build strong working relationships, and support a positive work environment.

Nice To Haves

• Bachelor’s degree.
• Prior food industry or retail experience.
• SAP experience.

Responsibilities

• Review daily Over, Short & Damaged (OS&D) occurrences, including refused product, quantity discrepancies, quality-related exceptions, and carrier claims, to identify issues and determine next steps.
• Compile and distribute daily Claims Reports as requested, ensuring information is complete, accurate, and delivered on time.
• Monitor and follow up on outstanding OS&D issues to ensure timely resolution in alignment with departmental requirements.
• Communicate with internal teams, external partners, customers, and carriers to reinforce departmental expectations and gather details needed for claim resolution.
• Collaborate with the Loss Prevention team to investigate delivery discrepancies, determine root causes, and recommend and track corrective actions to prevent recurring issues.
• Process inventory and customer account adjustments related to confirmed OS&D discrepancies.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED