Loss Prevention Attendant

Zachry Corporation • San Antonio, TX

3d

About The Position

The Loss Prevention Officer is responsible for maintaining the safety and security of hotel guests, team members, and property. The role provides a visible security presence, monitors hotel activity, responds to incidents and emergencies, and enforces hotel safety and security policies. It is essential to protecting assets and ensuring a safe, welcoming environment within a full-service hotel.

The position patrols hotel and back-of-house areas, monitors access points and surveillance systems, responds to incidents, documents events, assists guests and team members, and supports emergency procedures, compliance efforts, and other hotel operations. Reliable and consistent attendance is an essential function of the job.

Requirements

• High school diploma or equivalent required.
• CPR certification required.
• Strong observation, judgment, and decision-making skills.
• Ability to remain calm and professional in emergency situations.
• Strong written and verbal communication skills.
• Ability to patrol on foot and stand for extended periods.
• Ability to write clear and accurate reports.
• Basic computer skills for reporting and documentation.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Professional appearance and adherence to grooming standards.
• Strong commitment to safety, integrity, and guest service.

Nice To Haves

• Previous security or loss prevention experience.
• Experience in hospitality, hotel, or service-oriented environments.
• Training in emergency response or safety procedures.

Responsibilities

• Patrol guest rooms, public areas, and back-of-house spaces to support safety and security.
• Monitor entrances, exits, and access points to prevent unauthorized entry.
• Enforce hotel safety, security, and loss prevention policies and procedures.
• Maintain a visible presence to deter theft, vandalism, and unsafe behavior.
• Respond promptly to disturbances, accidents, thefts, and emergencies.
• Assist during medical situations, evacuations, and fire alarms.
• Document incidents accurately and prepare detailed reports.
• Preserve evidence and follow proper procedures during investigations.
• Assist guests and team members professionally, calmly, and courteously; address concerns and escalate issues as needed.
• Support VIP guests, special events, and high-traffic periods, and provide directions or basic assistance.
• Monitor CCTV systems and security alarms as assigned.
• Conduct routine inspections for hazards, suspicious activity, or policy violations.
• Report maintenance or safety concerns to the appropriate department.
• Support key control and access log procedures.
• Follow company policies, safety procedures, and emergency response protocols.
• Assist with fire life safety procedures, emergency drills, audits, inspections, and loss prevention initiatives.
• Maintain confidentiality of sensitive information.
• Participate in training sessions and department meetings.
• Assist with crowd control and traffic management during peak periods.
• Assist with Lost & Found procedures.
• Maintain reliable and consistent attendance.
• Perform other duties as assigned to support hotel operations.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k).
• Paid leave.
• Bonus program.
• Company-paid short-term and long-term disability insurance.
• Employee assistance program.
• Tuition reimbursement.
• Additional benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED