Loss Prevention Attendant
About The Position
The Loss Prevention Officer is responsible for maintaining the safety and security of hotel guests, team members, and property. The role provides a visible security presence, monitors hotel activity, responds to incidents and emergencies, and enforces hotel safety and security policies. It helps protect assets and maintain a safe, welcoming environment within a full-service hotel. The position includes patrolling hotel areas, monitoring access points and surveillance systems, responding to and documenting incidents, assisting guests and team members, supporting emergency procedures, and helping with inspections, audits, and loss prevention initiatives. The attendant also supports events and peak periods, assists with Lost & Found procedures, participates in training and meetings, and performs other duties as assigned. Reliable and consistent attendance is an essential function of the job.
Requirements
- High school diploma or equivalent.
- Strong observation, judgment, and decision-making skills.
- Ability to remain calm and professional in emergency situations.
- Strong written and verbal communication skills.
- Ability to patrol on foot and stand for extended periods.
- Ability to write clear and accurate reports.
- Basic computer skills for reporting and documentation.
- Ability to work flexible schedules, including nights, weekends, and holidays.
- Professional appearance and adherence to grooming standards.
- Strong commitment to safety, integrity, and guest service.
- CPR certification required.
Nice To Haves
- Previous security or loss prevention experience.
- Experience in hospitality, hotel, or service-oriented environments.
- Training in emergency response or safety procedures.
Responsibilities
- Patrol guest rooms, public areas, and back-of-house spaces to help ensure safety and security.
- Monitor entrances, exits, and access points to prevent unauthorized entry.
- Enforce hotel safety, security, and loss prevention policies and procedures.
- Maintain a visible presence to deter theft, vandalism, and unsafe behavior.
- Respond to disturbances, accidents, thefts, and emergencies.
- Assist during medical situations, evacuations, and fire alarms.
- Document incidents and prepare detailed reports; preserve evidence and follow investigation procedures.
- Assist guests and team members professionally, calmly, and courteously, addressing safety or security concerns and escalating issues as needed.
- Support VIP guests, special events, and high-traffic periods; provide directions and basic assistance.
- Monitor CCTV systems and security alarms as assigned.
- Conduct routine inspections for hazards, suspicious activity, and policy violations, and report maintenance or safety concerns to the appropriate department.
- Support key control and access log procedures.
- Follow company policies, safety procedures, and emergency response protocols; assist with fire life safety procedures and emergency drills.
- Support audits, inspections, and loss prevention initiatives while maintaining confidentiality of sensitive information.
- Participate in training sessions and department meetings.
- Assist with crowd control and traffic management during peak periods.
- Assist with Lost & Found procedures.
- Maintain reliable and consistent attendance and perform other duties as assigned to support hotel operations.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Paid leave
- Bonus program
- Company-paid short-term disability insurance
- Company-paid long-term disability insurance
- Employee assistance program
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
