Loss Prevention Attendant
About The Position
The Loss Prevention Officer is responsible for maintaining the safety and security of hotel guests, team members, and property. The role provides a visible security presence, monitors hotel activity, responds to incidents and emergencies, and enforces hotel safety and security policies. It helps protect assets and ensure a safe, welcoming environment within a full-service hotel. The position includes patrolling guest rooms, public areas, and back-of-house spaces; monitoring entrances, exits, access points, CCTV systems, and alarms; responding to incidents and emergencies; documenting events and preserving evidence; assisting guests and team members; conducting inspections; reporting maintenance or safety concerns; supporting key control, audits, emergency drills, crowd control, traffic management, and Lost & Found procedures; and maintaining confidentiality and reliable attendance. The role also participates in training and department meetings and performs other duties as assigned.
Requirements
- High school diploma or equivalent required.
- Strong observation, judgment, and decision-making skills.
- Ability to remain calm and professional in emergency situations.
- Strong written and verbal communication skills.
- Ability to patrol on foot and stand for extended periods.
- Ability to write clear and accurate reports.
- Basic computer skills for reporting and documentation.
- Ability to work flexible schedules, including nights, weekends, and holidays.
- Professional appearance and adherence to grooming standards.
- Strong commitment to safety, integrity, and guest service.
- CPR certification required.
Nice To Haves
- Previous security or loss prevention experience preferred.
- Experience in hospitality, hotel, or service-oriented environments preferred.
- Training in emergency response or safety procedures preferred.
Responsibilities
- Patrol hotel property, including guest rooms, public areas, and back-of-house spaces, to ensure safety and security.
- Monitor entrances, exits, and access points to prevent unauthorized entry.
- Enforce hotel safety, security, and loss prevention policies and procedures.
- Maintain a visible presence to deter theft, vandalism, and unsafe behavior.
- Respond promptly to disturbances, accidents, thefts, and emergencies.
- Assist during medical situations, evacuations, and fire alarms.
- Document incidents accurately and prepare detailed reports.
- Preserve evidence and follow proper procedures during investigations.
- Assist guests and team members professionally, calmly, and courteously.
- Address safety or security concerns and escalate issues as needed.
- Support VIP guests, special events, and high-traffic periods; provide directions and basic assistance as requested.
- Monitor CCTV systems and security alarms as assigned.
- Conduct routine inspections for hazards, suspicious activity, or policy violations.
- Report maintenance or safety concerns to the appropriate department.
- Support key control and access log procedures.
- Follow company policies, safety procedures, and emergency response protocols.
- Assist with fire life safety procedures, emergency drills, audits, inspections, and loss prevention initiatives.
- Maintain confidentiality of sensitive information.
- Participate in training sessions and department meetings.
- Assist with crowd control and traffic management during peak periods.
- Perform other duties as assigned to support hotel operations.
- Maintain reliable and consistent attendance.
- Assist with Lost & Found procedures.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401K
- Paid leave
- Bonus program
- Company-paid short-term and long-term disability insurance
- Employee assistance program
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
