Loss Prevention Attendant

Zachry Corporation • San Antonio, TX

1d • Onsite

About The Position

The Loss Prevention Officer is responsible for maintaining the safety and security of hotel guests, team members, and property at the Hilton Palacio del Rio. The role provides a visible security presence, monitors hotel activity, responds to incidents and emergencies, and enforces hotel safety and security policies. It helps protect hotel assets and maintain a safe, welcoming environment in a full-service hotel.

Requirements

• High school diploma or equivalent.
• Strong observation, judgment, and decision-making skills.
• Ability to remain calm and professional in emergency situations.
• Strong written and verbal communication skills.
• Ability to patrol on foot and stand for extended periods.
• Ability to write clear and accurate reports.
• Basic computer skills for reporting and documentation.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Professional appearance and adherence to grooming standards.
• Strong commitment to safety, integrity, and guest service.
• CPR certification required.

Nice To Haves

• Previous security or loss prevention experience.
• Experience in hospitality, hotel, or service-oriented environments.
• Training in emergency response or safety procedures.

Responsibilities

• Patrol guest rooms, public areas, back-of-house spaces, and other hotel property to ensure safety and security.
• Monitor entrances, exits, and access points to prevent unauthorized entry.
• Enforce hotel safety, security, and loss prevention policies and procedures.
• Maintain a visible presence to deter theft, vandalism, and unsafe behavior.
• Respond promptly to disturbances, accidents, thefts, and emergencies.
• Assist during medical situations, evacuations, and fire alarms.
• Document incidents accurately, prepare detailed reports, preserve evidence, and follow investigation procedures.
• Assist guests and team members professionally and courteously, address safety or security concerns, and escalate issues as needed.
• Support VIP guests, special events, and high-traffic periods; provide directions and basic assistance.
• Monitor CCTV systems and security alarms as assigned.
• Conduct routine inspections for hazards, suspicious activity, or policy violations and report maintenance or safety concerns to the appropriate department.
• Support key control and access log procedures.
• Follow company policies, safety procedures, and emergency response protocols.
• Assist with fire life safety procedures, emergency drills, audits, inspections, and loss prevention initiatives.
• Maintain confidentiality of sensitive information.
• Participate in training sessions and department meetings.
• Assist with crowd control and traffic management during peak periods.
• Assist with Lost & Found procedures.
• Perform other duties as assigned to support hotel operations.
• Maintain reliable and consistent attendance as an essential function of the job.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Paid leave
• Bonus program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED