Loss Prevention Attendant (Marriott's Aruba Ocean Club)

Marriott•Palm Beach, FL

About The Position

Conduct investigations and gather evidence related to theft or fraud, lost items, noise, assault, food poisoning, and other guest complaints and incidents. Interview relevant parties to obtain statements and information. Assist with and notify managers, supervisors, local police, or other appropriate individuals about accidents, attacks, and other incidents. Complete reports documenting security and loss prevention incidents, including theft, accidents, physical hazards, and fire alarms. Handle business interruptions and complaints, including suspicious individuals, civil disturbances or demonstrations, noise complaints, and intoxicated individuals. Escort unwelcome persons from the property without disrupting operations, and defuse guest or employee disturbances or altercations, summoning authorities if necessary and documenting incidents. Follow company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to management; maintain confidentiality and protect company assets. Welcome and acknowledge guests, anticipate and address service needs, communicate professionally, prepare and review written documents accurately, maintain positive working relationships, support team goals, listen and respond to employee concerns, and meet quality standards. Use computers and/or point-of-sale systems to enter and locate work-related information. Additional state licensing or registration requirements may apply. The role requires reading and visually verifying information, inspecting tools and equipment, moving at a pace needed to respond to situations, and standing, sitting, or walking for extended periods or an entire shift. Physical tasks include moving, lifting, carrying, pushing, pulling, and placing items weighing up to 50 pounds without assistance and items over 75 pounds with assistance; manipulating objects requiring fine motor skills and hand-eye coordination; navigating narrow, confined, elevated, uneven, sloping, or slippery spaces and stairs or ramps; and reaching, bending, twisting, pulling, and stooping. Perform other reasonable duties as requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
No license or certification is listed; additional state licensing or registration requirements may apply.
Ability to read and visually verify information and visually inspect tools and equipment.
Ability to stand, sit, or walk for extended periods or an entire work shift and move quickly in response to work situations.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to manipulate objects requiring fine motor skills and hand-eye coordination and to navigate confined, elevated, uneven, sloping, or slippery spaces, stairs, and ramps.
Ability to reach, bend, twist, pull, and stoop.
Ability to use computers and/or point-of-sale systems and prepare and review written documents accurately.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Investigate incidents and gather evidence related to theft or fraud, lost items, complaints, and other incidents.
Interview relevant parties to obtain statements and incident information.
Assist with and notify appropriate managers, supervisors, police, or others about accidents, attacks, and incidents.
Complete incident reports for security and loss prevention matters.
Handle business interruptions and complaints, including suspicious individuals, disturbances, noise complaints, and intoxicated individuals.
Escort unwelcome persons from the property while minimizing disruption to operations.
Defuse guest or employee disturbances and altercations; summon authorities when needed and document the incident.
Follow company and safety and security policies and procedures, and report accidents, injuries, and unsafe conditions.
Maintain confidentiality and protect company assets.
Welcome guests, anticipate and address their service needs, and communicate professionally.
Prepare and review written documents accurately and completely.
Develop positive working relationships, support team goals, and respond appropriately to employee concerns.
Ensure adherence to quality expectations and standards.
Use computers and/or point-of-sale systems to enter and locate work-related information.
Perform other reasonable duties as requested by supervisors.