About The Position

The Engineer II responds to guest repair requests and resolves maintenance issues with guests and customers, generally with little to no supervision. The role performs preventive maintenance, inspects and maintains tools and equipment, manages maintenance inventory, and communicates shift activities and issues. The Engineer II performs repairs and mid-level troubleshooting across hotel mechanical, electrical, and plumbing systems, as well as guestroom equipment and building systems. The position also supports painting and minor surface repairs, uses hotel engineering and preventive-maintenance software, follows safety procedures including Lockout/Tagout, and may train and mentor other engineers. Engineer on Duty duties, including readings and rounds, are also part of the role. The position requires professional guest service, adherence to company policies and quality standards, clear communication, and collaboration with colleagues. Physical duties include moving objects weighing up to 50 pounds without assistance, handling heavier items with assistance, using stairs, ramps, or ladders, and reaching, bending, twisting, pulling, and stooping. Other reasonable duties may be assigned.

Requirements

  • Universal Chlorofluorocarbon (CFC) Certification.
  • Must meet applicable state and federal certification and/or licensing requirements.
  • Must demonstrate proficiency in one listed engineering category, above-average skills in two additional categories, and basic skills in the remaining categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building management.
  • Knowledge and skill in the safe use of hand and power tools and other materials required for repair and maintenance tasks.
  • Basic ability to repair or replace PVC and copper pipe, including soldering.
  • Ability to perform mid-level troubleshooting of hotel mechanical, electrical, and plumbing systems.
  • Ability to move objects weighing up to 50 pounds without assistance and heavier items with assistance.
  • Ability to move on stairs, service ramps, and/or ladders and to reach overhead and below the knees, bend, twist, pull, and stoop.

Nice To Haves

  • High school diploma or G.E.D. equivalent and vocational or technical background.
  • Experience in general maintenance, exterior and interior surface preparation, and painting.
  • At least 2 years of hotel engineering or maintenance experience.
  • Valid driver's license.

Responsibilities

  • Respond to guest repair requests and communicate with guests or customers to resolve maintenance issues.
  • Perform preventive maintenance on tools and equipment, including cleaning and lubrication, and visually inspect tools, equipment, and machines.
  • Identify and operate equipment and building shut-off valves.
  • Maintain maintenance inventory and requisition parts and supplies as needed.
  • Communicate daily activities and problems to other shifts using approved programs and standards.
  • Troubleshoot and repair hotel mechanical, electrical, and plumbing systems and guestroom equipment.
  • Perform basic plumbing repairs, including plunging toilets and unclogging drains, and basic repairs or replacement of PVC or copper pipe, including soldering.
  • Repair or replace pumps, motors, lamps, electrical switches and outlets, extension cords, vacuum cleaners, internet devices, and other guestroom items.
  • Program televisions and perform general housekeeping and engineering-related duties.
  • Assist with surface preparation and painting, minor drywall and wood trim repair, light bulb replacement, and A/C filter replacement; thoroughly clean the work area afterward.
  • Use the Lockout/Tagout system before maintenance work.
  • Use engineering computer programs related to preventive maintenance, energy management, and other systems, including interacting devices.
  • Train and mentor other engineers, such as Engineer I employees.
  • Perform Engineer on Duty responsibilities, including readings and rounds.
  • Follow company, safety, and security policies; report maintenance problems, hazards, accidents, or injuries; complete safety training and certifications; and store flammable materials properly.
  • Maintain a clean and professional appearance, protect confidential information and company assets, and deliver guest service according to company standards.
  • Maintain positive working relationships, support team goals, and communicate professionally.
  • Perform physical tasks including carrying, lifting, pushing, pulling, and placing objects; using stairs, ramps, and ladders; and reaching, bending, twisting, and stooping.
  • Enter and locate work-related information using computers and perform other reasonable duties as requested.
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