Loss Mitigation Specialist

Selene Finance LP•Dallas, TX

About The Position

Selene Holdings is a multiple-lines business financial services firm with businesses in mortgage servicing, loan diligence, title, insurance brokerage, and real estate owned. Founded in 2007, the company strives to provide positive client and borrower experiences. The Loss Mitigation Specialist manages delinquent mortgage loans, serves as the primary point of contact for assigned accounts, evaluates borrowers’ financial information, and recommends and processes appropriate workout solutions. The role requires maintaining compliance with applicable guidelines, meeting performance targets, and keeping account records and reports current. Duties may be amended to meet business and organizational needs, and the employee may be assigned other job-related responsibilities.

Requirements

High school diploma or GED.
2–4 years of related experience in mortgage servicing or loss mitigation.

Nice To Haves

Associate’s degree.
GSE experience (FHLMC/FNMA).

Responsibilities

Manage a portfolio of delinquent loans that are 30 or more and 90 or more days delinquent, and contact customers weekly.
Serve as the single point of contact for assigned accounts, including high-risk and specialty cases.
Conduct inbound and outbound calls with customers, attorneys, realtors, and authorized parties.
Analyze financial information to determine eligibility for loss mitigation options.
Recommend and process workout solutions, including loan modifications, forbearance, repayment plans, short sales, deeds in lieu, and cash-for-keys.
Perform light skip-tracing and review title searches to ensure lien integrity.
Maintain compliance with investor, legal, and company guidelines.
Meet monthly performance goals and workout-to-portfolio ratio targets.
Update and manage daily reports and account statuses.
Demonstrate strong time management and adaptability in a fast-paced environment.
Follow other job-related instructions and perform other duties as assigned.