Loss Mitigation Intake Coordinator

Guild Mortgage•San Diego, CA

8d•$19 - $26•Onsite

About The Position

The Loss Mitigation Intake Coordinator performs administrative tasks supporting the company’s Loss Mitigation functions and manages the initial intake process for customers seeking loss mitigation assistance. The role gathers and reviews financial and supporting documents, along with written or verbal applications, to assess customer eligibility for loss mitigation programs and determine whether applications are complete. The coordinator conducts timely, accurate, and compliant file reviews in accordance with investor guidelines and National Servicing Standards. Working closely with the Loss Mitigation team, the coordinator supports experienced staff and helps ensure an efficient process for both the department and customers. The position is non-exempt, with a targeted salary range of $19 to $26 per hour. Work is primarily performed during the business week, Monday through Friday, in an office environment. Travel is 5% or less. The work is primarily sedentary, with occasional walking and standing, and is performed under general supervision.

Requirements

High school diploma or equivalent.
At least one year of experience in Loss Mitigation, mortgage servicing, or a related field.
Ability to work independently and within a team.
Ability to handle confidential matters with discretion.
Analytical and problem-solving skills, with accurate data-entry ability.
Excellent verbal and written communication skills.
Highly organized and detail-oriented, with the ability to work in a fast-paced, metrics-driven environment.
Proficiency with Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications.
Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely workflow decisions.
Ability to adhere to and apply established process protocols in a timely manner.
Ability to communicate with visitors and complete tasks subject to speed or productivity quotas.
Ability to operate standard office equipment and keyboards.
Ability to accurately perceive, distinguish, and interpret information received visually and through audio.
Commitment to customer service, integrity, respect, collaboration, learning, and excellence.

Nice To Haves

A degree in finance, business, or a related field.

Responsibilities

Request and gather supporting documentation to create complete loan workout packages within required timeframes and in compliance with investor, insurer, state, federal, and CFPB guidelines.
Enter and upload documents to the BLITZ/AIQ document repository.
Follow up on outstanding issues to ensure the decision process is completed on time and in accordance with regulations and guidelines.
Respond promptly to customer inquiries, address concerns professionally, and guide customers through the loss mitigation process.
Provide accurate and complete information to resolve issues and promptly follow up on outstanding issues or commitments.
Work with the Loss Mitigation team to support a seamless and efficient customer process.
Maintain accurate, up-to-date records of customer interactions and documentation.
Comply with CFPB regulations for customer loss mitigation applications and prevent foreclosure processes while customers are being evaluated for loss mitigation options.
Communicate with the management team and escalate issues as needed.
Stay current on industry regulations and recommend updates to internal policies, procedures, and systems when requirements change.
Perform front desk duties, including assisting with monthly bulk mailings and specialized mailing campaigns.
Follow Guild’s information security policies.
Participate in activities and projects intended to improve business performance.
Keep internal tracking information properly updated.
Perform other duties as assigned.