Loss Mitigation Intake Coordinator

Guild Mortgage•San Diego, CA

7d•Onsite

About The Position

The Loss Mitigation Intake Coordinator performs administrative tasks supporting the company's Loss Mitigation functions, with primary responsibility for managing the initial intake process for customers seeking loss mitigation assistance. The role gathers and reviews financial and supporting documentation, as well as written or verbal applications, to assess customer eligibility for loss mitigation programs and determine whether applications are complete. The coordinator reviews files accurately, promptly, and in compliance with investor guidelines and National Servicing Standards, working with the Loss Mitigation team and supporting experienced staff to promote an efficient process for the department and its customers. This is a non-exempt position with a targeted salary range of $19 to $26 per hour. Compensation may be affected by factors including minimum wage requirements, education, experience, and applicant location. Work is generally performed during the business week, Monday through Friday, in an office environment under general supervision. Travel is 5% or less.

Requirements

High school diploma or equivalent.
At least one year of experience in Loss Mitigation, mortgage servicing, or a related field.
Ability to work independently and as part of a team.
Ability to handle confidential matters with discretion.
Analytical and strong problem-solving skills, with accurate data entry.
Excellent verbal and written communication skills.
Highly organized and detail-oriented, with the ability to work in a fast-paced, metrics-driven environment.
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications.
Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely workflow decisions.
Ability to adhere to and apply established process protocols in a timely manner.
Ability to communicate with visitors and complete tasks in situations with speed or productivity quotas.
Ability to operate standard office equipment and keyboards.
Ability to accurately perceive, distinguish, and interpret visual and audio information, including words, numbers, and other data.

Nice To Haves

Degree in finance, business, or a related field.

Responsibilities

Request and gather supporting documentation to create complete loan workout packages within required timeframes and in compliance with investor, insurer, state, federal, and CFPB guidelines.
Enter and upload documents to the BLITZ/AIQ document repository.
Follow up on outstanding issues so decisions are completed on time and in accordance with regulations and guidelines.
Respond promptly to customer inquiries, address concerns professionally, and guide customers through the loss mitigation process.
Provide accurate and complete information, resolve issues, and promptly follow up on outstanding issues or commitments.
Work with the Loss Mitigation team to support a seamless and efficient customer process.
Maintain accurate, up-to-date records of customer interactions and documentation.
Ensure compliance with CFPB regulations for customer loss mitigation applications and prevent foreclosure processes while a customer is being evaluated for loss mitigation options.
Communicate with the management team and escalate issues as needed.
Stay current on industry regulations and recommend updates to internal policies, procedures, and systems when requirements change.
Perform front desk duties, including assisting with monthly bulk mailings and specialized mailing campaigns.
Follow Guild's information security policies.
Participate in activities and projects designed to improve business performance.
Properly update internal tracking.
Perform other duties as assigned.