Loss Mitigation Analyst

Daimler Truck AG•Charlotte, NC

7d•Hybrid

About The Position

The Loss Mitigation Analyst reviews and analyzes delinquent Small Fleet and Small Business accounts, evaluates borrowers’ financial performance, and recommends or negotiates payment solutions when customers cannot make an immediate payment. The role supports delinquency, repossession, and charge-off objectives and provides ongoing customer service to Daimler Truck Financial Services customers, including accounts handled in Mexico because of licensing restrictions. Account activity primarily involves accounts 90 or more days past due through 12 months after charge-off. The position also locates customers and collateral on post-charge-off accounts using authorized databases and available tools, resolves deficiency balances, and obtains legal documentation when needed. The analyst cross-trains on bankruptcy and attorney/agency responsibilities, develops knowledge of bankruptcy laws, and works with outside attorneys. The role is based in Charlotte, North Carolina, with a hybrid schedule of four days in the office and one day remote. Relocation assistance is not available.

Requirements

Bachelor’s degree and preferably 1–2 years of relevant experience, or 4 years of relevant experience in lieu of a degree.
At least 1 year of experience in a collateral-based collections environment, including payment negotiations.
At least 1 year of customer service experience.
Experience with skip-tracing tools and programs such as TLO and IDI.
Problem-solving and analytical skills.
Attention to detail.
Relationship-building skills.
Microsoft Office skills.
Must be legally authorized to work permanently in the country of posting.
Final candidate must successfully complete a criminal background check.

Nice To Haves

At least 2 years of collections experience in a collateral-based environment.
Knowledge of basic accounting, including balance sheets, income statements, and statements of cash flows.
Basic understanding of bankruptcy laws.
Knowledge of Paynet, iLien, TransUnion or Experian Credit Bureau, Dun & Bradstreet, Western Union Phone Pay, COGNOS, Fleet ASAP, F & I Pro, TFAM, or Portfolio and Collection systems.

Responsibilities

Collect delinquent payments from Small Fleet customers while complying with regulatory requirements.
Analyze borrowers’ financial performance and prepare proposals for debt relief or restructuring; obtain necessary legal documentation.
Provide ongoing customer service to current and delinquent customers.
Support Small Business Collections when required.
Meet fiscal-year delinquency and loss objectives for assigned work queues.
Monitor repossessions and losses and perform skip tracing to locate and contact customers.
Resolve deficiency balances related to voluntary and involuntary repossessions, insurance losses and GAP waivers, payoff shortages, small-balance skips, and odometer fraud.
Locate clients and collateral on post-charge-off accounts using authorized internet databases and available tools to obtain additional phone numbers and addresses.
Negotiate payment solutions and provide customer service for accounts remaining in the market due to licensing restrictions.
Provide coaching and feedback to Mexico colleagues to support shared delinquency, repossession, and charge-off goals.
Cross-train on bankruptcy and attorney/agency responsibilities.
Work with outside attorneys and develop knowledge of bankruptcy laws.

Benefits

Annual bonus program.
401(k) company contribution with company match up to 6%, plus a non-elective company contribution of 3–7% depending on age.
Starting at 4 weeks of paid vacation.
15 calendar holidays.
8 weeks of paid parental leave.
Employee assistance program.
Comprehensive healthcare plans.
Wellness programs.
Onsite fitness at some locations.
Tuition assistance.
Paid volunteer time off.
Short-term and long-term disability plans.