Loss Mitigation Specialist

Selene Diligence • Dallas, TX

9d

About The Position

Selene Holdings is a multiple-lines business financial services firm with mortgage servicing, loan diligence, title, insurance brokerage, and real estate owned businesses. Founded in 2007 to address needs in the mortgage industry, Selene aims to provide positive client and borrower experiences. The Loss Mitigation Specialist manages delinquent mortgage loans, works directly with customers and other authorized parties, and evaluates and processes appropriate loss mitigation solutions while following applicable investor, legal, and company guidelines.

The position involves managing a portfolio of loans that are 30 or more days delinquent, including higher-risk and specialty accounts. The specialist analyzes borrower financial information, recommends workout options, maintains account records and reports, and works toward monthly performance and portfolio targets. The job description notes that its listed duties are representative rather than exhaustive, and that additional job-related duties may be assigned.

Requirements

• High school diploma or GED.
• 2–4 years of related experience in mortgage servicing or loss mitigation.

Nice To Haves

• Associate’s degree preferred.
• GSE experience with FHLMC or FNMA strongly preferred.

Responsibilities

• Manage a portfolio of loans that are 30 or more days delinquent and contact customers weekly.
• Serve as the single point of contact for assigned accounts, including high-risk and specialty cases.
• Conduct inbound and outbound calls with customers, attorneys, realtors, and authorized parties.
• Analyze financial information to determine eligibility for loss mitigation options.
• Recommend and process workout solutions, including loan modifications, forbearance, repayment plans, short sales, deeds in lieu, and cash-for-keys.
• Perform light skip-tracing and review title searches to ensure lien integrity.
• Maintain compliance with investor, legal, and company guidelines.
• Meet monthly performance goals and workout-to-portfolio ratio targets.
• Update and manage daily reports and account statuses.
• Demonstrate strong time management and adaptability in a fast-paced environment.
• Perform other job-related duties as requested by an authorized person.

Benefits

• Paid Time Off (PTO)
• Medical insurance
• Dental insurance
• Vision insurance
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid holidays
• Company-paid life insurance
• Matching 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED