Loss Mitigation Analyst

Daimler Truck North America•Charlotte, NC

5d•Hybrid

About The Position

The Loss Mitigation Analyst reviews and analyzes delinquent Small Fleet and Small Business customer accounts, evaluates borrowers’ financial performance, and recommends or negotiates payment, debt-relief, and restructuring solutions when customers cannot make immediate payments. The role works to meet delinquency, repossession, and charge-off objectives, with account activity primarily involving accounts 90 or more days past due through 12 months after charge-off. It also provides customer service to current and delinquent Daimler Truck Financial Services customers, including accounts that remain in the market due to licensing restrictions in Mexico. The analyst monitors repossessions and losses; locates customers and collateral using authorized databases and skip-tracing tools; resolves deficiency balances and other loss situations; and obtains necessary legal documentation. The role supports Small Business Collections as needed, provides coaching and feedback to Mexico colleagues, and cross-trains on bankruptcy and attorney/agency responsibilities. The position is hybrid in Charlotte, North Carolina, with four days per week in the office and one day remote. Relocation assistance is not available.

Requirements

Bachelor of Science or Bachelor of Arts degree and preferably 1–2 years of relevant experience, or 4 years of relevant experience in lieu of a degree.
At least 1 year of experience in a collateral-based collections environment, including negotiating payments.
At least 1 year of customer service experience.
Experience with skip-tracing tools and programs such as TLO and IDI.
Problem-solving and analytical skills.
Attention to detail.
Relationship-building skills.
Microsoft Office skills.

Nice To Haves

At least 2 years of collections experience in a collateral-based environment.
Knowledge of basic accounting concepts, including balance sheets, income statements, and statements of cash flows.
Basic understanding of bankruptcy laws.
Knowledge of one or more of the following systems: Paynet, iLien, TransUnion and Experian Credit Bureau, Dun & Bradstreet, Western Union Phone Pay, COGNOS, Fleet ASAP, F & I Pro, TFAM, and the Portfolio and Collection systems.

Responsibilities

Collect delinquent payments from Small Fleet customers while following regulatory requirements.
Analyze borrowers’ financial performance and prepare proposals for debt relief or restructuring, obtaining necessary legal documentation.
Negotiate payment solutions when customers cannot make immediate payments.
Provide ongoing customer service to current and delinquent customers.
Support Small Business Collections when required.
Manage assigned work queues to meet fiscal-year delinquency and loss objectives.
Monitor repossessions and losses, and use skip tracing to locate and contact customers.
Locate clients and collateral on post-charge-off accounts by obtaining additional phone numbers and addresses through authorized internet databases and available tools.
Resolve deficiency balances related to involuntary or voluntary repossessions, insurance losses and GAP waivers, payoff shortages, small-balance skips, and odometer fraud.
Negotiate payment solutions and provide customer service for accounts remaining in the market due to licensing restrictions.
Provide coaching and feedback to Mexico colleagues to support shared delinquency, repossession, and charge-off goals.
Cross-train on bankruptcy and attorney/agency responsibilities.
Become knowledgeable in bankruptcy laws and work with outside attorneys.

Benefits

Annual bonus program.
401(k) company contribution with company match up to 6%, plus a non-elective company contribution of 3–7% depending on age.
Starting at 4 weeks of paid vacation.
15 calendar holidays.
8 weeks of paid parental leave.
Employee assistance program.
Comprehensive healthcare plans.
Wellness programs.
Onsite fitness at some locations.
Tuition assistance.
Paid volunteer time off.
Short-term and long-term disability plans.