Loss Mitigation Administrator
About The Position
The Loss Mitigation Administrator safeguards UNFCU’s assets by addressing early-stage delinquencies and reducing future defaults. The role negotiates payment plans and credit options with departing members and serves as a liaison with UNFCU attorneys on bankruptcy matters. It also handles administrative processes related to loan payment relief, bankruptcy notifications, deceased accounts, disability insurance claims, negative share accounts, charged-off accounts, and credit bureau reporting. This hybrid position supports UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members. The role processes payroll clearance requests and final entitlements, manages delinquent and written-off accounts, coordinates disability claims and collections, handles bankruptcy documentation, maintains collection records and account restrictions, and provides member support, reporting, and cross-team coordination.
Requirements
- High school diploma or equivalent.
- Three years of experience focused on the control and prevention of delinquency in a financial services environment, with administrative responsibilities.
- Knowledge of CFPB and FDCPA.
- Working knowledge of collection procedures, the bankruptcy code, and applicable regulations.
- Strong Microsoft Office skills, especially Excel.
- Ability to extract, manipulate, and interpret data from various systems.
- Strong organizational skills, including the ability to prioritize tasks and manage relationships across all levels.
- Sound problem-solving, decision-making, and negotiation skills.
Nice To Haves
- Experience with Fiserv DNA.
- Excellent multitasking abilities.
Responsibilities
- Uphold UNFCU’s mission, core values, and guiding principles by consistently demonstrating service excellence to colleagues and members.
- Review, log, and respond to UN Payroll Clearance requests and monitor payroll allocations.
- Generate and email notifications to separating members indebted to UNFCU; negotiate future payment arrangements and credit line availability with them.
- Monitor accounts and UNFCU’s general ledger for final entitlements.
- Process final entitlements received from UN agencies and apply payments to member loan accounts.
- Review and process deferments, payment changes, and disability payments, including payments related to deceased accounts.
- Monitor and manage negative share accounts, charge-offs, and credit reporting.
- Submit and track disability insurance claims through ClaimVantage.
- Assign accounts to third-party collection agencies or law firms and apply collected payments.
- Review bankruptcy cases, prepare documentation, liaise with attorneys, and update systems accordingly.
- Maintain records in collection systems, manage account restrictions, and recover written-off loans.
- Provide member support, prepare reports, handle communications, collaborate across teams, and perform additional duties as needed.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
