Loss Investigations Manager
About The Position
Under general managerial review, the Loss Investigations Manager manages Westamerica's loss and recovery program and staff and serves as the Corporation's Security Officer. The role investigates internal and external losses, determines loss dispositions, oversees recovery efforts, and implements and maintains security policies, investigations, and physical protection for Bank employees and property. It ensures compliance with regulatory guidelines, including Regulation P, and develops, enhances, implements, and monitors the Bank's security and fraud-prevention programs. The position leads security-related projects and investigations, represents the Corporation in legal proceedings, and serves as a liaison with law enforcement, legal counsel, security personnel, and collection teams. It manages departmental reporting and the security reporting system, oversees physical security equipment and maintenance, and provides guidance and training to company personnel. The role directly supervises three employees and is responsible for managing operating losses and recoveries, overseeing collection efforts, and administering an annual departmental budget of approximately $400,000. The incumbent has sign-off authority of $10,000.
Requirements
- Previous work experience related to security and/or loss prevention within a financial institution.
- Working knowledge of bank and data security, including investigations, protective devices, law enforcement procedures and methods, and bank operations.
- Excellent communication, interpersonal, presentation, and training skills.
- Strong analytical skills.
- Ability to take independent action in response to internal and external requests involving Bank security, crime, potential crime, operational loss, or liability.
- Ability to manage multiple concurrent complex and confidential tasks and projects independently.
- Ability to read and analyze legal documents, prioritize workload, use basic accounting skills, and resolve problems.
- Ability to represent the Bank as its Security Officer at internal and external meetings and act as a liaison with law enforcement and legal counsel.
Responsibilities
- Manage the Corporation's loss recovery program and staff, including investigating internal and external losses, embezzlements, and fingerprint reports.
- Determine the disposition of operating losses and evaluate recovery efforts.
- Lead projects involving outside legal counsel and represent the Corporation at legal proceedings.
- Serve as the Corporation's liaison with law enforcement, security, collection personnel, legal counsel, and other relevant parties.
- Manage and evaluate the Loss Investigations staff.
- Serve as Corporate Security Officer and manage the Bank's loss and recovery programs.
- Ensure compliance with regulatory guidelines, including Regulation P.
- Complete departmental reports, conduct security surveys and special projects, develop report formats, and generate regulatory and internal reports.
- Act as system administrator for the Corporation's security reporting system.
- Prepare crime reports and develop, enhance, implement, and monitor the Corporation's security program, policies, and procedures.
- Ensure branch physical security equipment meets minimum legislated standards.
- Provide guidance to company personnel and ensure required training is conducted; assist with safety-related training classes.
- Supervise the Bank's physical security equipment maintenance program and staff.
- Monitor fraud prevention and physical security programs to help prevent recurring losses.
- Investigate possible or actual losses and data security breaches while maintaining confidentiality; recommend policy and procedure changes to prevent recurrence.
- Present disposition recommendations to the Corporate Security Officer for losses exceeding the incumbent's authorized settlement limits.
- Oversee collection efforts by branches, collection departments, outside collection agencies, law enforcement, and legal counsel.
- Participate in special projects and perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
