ASSISTANT MANAGER OF INVESTIGATIONS

Arizona Department of Administration • Phoenix, AZ

2d • $67,000 - $68,500 • Hybrid

About The Position

The Assistant Manager of Investigations supports the Manager of Investigations with department administration and team support, conducts investigations, assists with investigation timeline audits, and contributes to process improvement and technology research. The position also assists with strategy and policy related to investigative operations, workflows, and case outcomes, and helps coordinate department meetings.

The role investigates allegations involving Arizona-licensed allopathic physicians and physician assistants, including quality-of-care and professional conduct matters. It reviews case progression, identifies delays and barriers, evaluates technology and workflow solutions, supports staff training and guidance, and may serve as the Manager’s designated backup at Board meetings.

The position is based at 1740 West Adams Street, Suite 4000, Phoenix, Arizona 85007. Remote work within Arizona may be available based on business needs and continued performance. Remote work is a management option and may be ended at the agency’s discretion.

Requirements

• Knowledge of Arizona Revised Statutes and the Medical Practice Act.
• Knowledge of Microsoft Word and Excel, and Adobe products.
• Knowledge of medical and legal terminology.
• Knowledge of investigative principles, practices, and techniques, preferably in a regulatory or licensing environment.
• Knowledge of Arizona statutes, administrative rules, and procedures governing the Board’s investigative and disciplinary processes.
• Knowledge of case management systems and data-tracking methods.
• Knowledge of supervision, workflow management, and process-improvement principles.
• Skill in writing clear, accurate, and well-organized investigative reports and correspondence.
• Skill in analyzing case data and reports to identify trends and performance.
• Skill in using case management databases, Microsoft Office, and other technology tools.
• Skill in evaluating and implementing new technology or workflow solutions.
• Leadership and management skills.
• Ability to communicate effectively, provide exceptional customer service, work as part of a team, and multitask in a fast-paced public-service setting.
• Ability to lead a team.
• Ability to manage multiple priorities and deadlines while shifting between case work and administrative responsibilities.
• Ability to prioritize tasks, analyze needs, and coordinate with multiple stakeholders.
• Ability to exercise sound judgment, maintain confidentiality, and act with discretion regarding sensitive matters.
• Ability to collaborate with and provide guidance to staff, and represent the Manager in their absence.
• Successful completion of the Electronic Employment Eligibility Verification Program (E-Verify) is required for newly hired State employees.

Nice To Haves

• Billing and coding knowledge and experience; certification preferred.
• CLEAR Basic, CLEAR Specialized, or AIM CMBI certification, or currently in process.

Responsibilities

• Assist with employee onboarding and offboarding, including scheduling interviews, completing administrative forms and onboarding materials, and supporting new hires upon arrival.
• Ensure department standard operating procedures and templates are current and appropriate for different positions.
• Assist with training new and existing staff when applicable.
• Conduct investigations of Arizona-licensed allopathic physicians and physician assistants involving quality-of-care and professional conduct allegations.
• Review complaints, identify allegations, prepare notice letters, determine appropriate medical records or supporting documents to request by subpoena, and correspond with complainants and respondents.
• Review cases quarterly for each investigator to assess progress against investigation timelines, track results, and report findings to the Manager.
• Review case management reports and metrics to identify delays, bottlenecks, and cases requiring escalation.
• Work with the Manager or investigative staff to resolve barriers to case completion and ensure case documentation is accurate and current.
• Research, evaluate, and recommend programs, software, and tools to improve investigation efficiency.
• Coordinate with department staff, IT, outside vendors, and the Manager to plan, pilot, implement, and evaluate selected tools.
• Gather feedback and measure whether new tools improve efficiency, quality, and timeliness.
• Assist in developing strategies to improve investigative operations, workflows, and case outcomes.
• Review and recommend policy revisions to reflect statutory changes, audit recommendations, and best practices.
• Promote transparent communication of department practices and provide investigators consultation and guidance on case-related questions.
• Schedule and operate pre-board meeting reviews with staff.
• Act as the designated backup for the Managers at Board meetings, including responding to questions on investigative matters as assigned.

Benefits

• Sick leave.
• Vacation and 10 paid holidays per year.
• Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child (pilot program).
• Health and dental insurance.
• Retirement plan through the Arizona State Retirement System; enrollment eligibility becomes effective after 27 weeks of employment.
• Life insurance and long-term disability insurance.
• Optional short-term disability insurance, deferred compensation plans, and supplemental life insurance.
• Potential full-time or part-time remote work schedule, subject to management approval and agency discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed