Assistant Manager Of Investigations

Arizona Department of Administration • Phoenix, AZ

1d • Hybrid

About The Position

The Assistant Manager of Investigations supports the Manager of Investigations with department administration and team support, conducting investigations, auditing investigation timelines, researching process improvements and technology, developing investigative strategies and policies, and coordinating department meetings. The position may be eligible for remote work within Arizona, depending on department business needs and continued performance. Remote work is a management option and may be discontinued at the agency’s discretion.

The role helps onboard and support staff, maintains department procedures and templates, and provides training. It also conducts investigations involving Arizona-licensed allopathic physicians and physician assistants, reviews cases and performance metrics, identifies delays and barriers, and supports timely, accurate case documentation. The Assistant Manager evaluates potential software and workflow tools, assists with policy and operational improvements, and provides guidance to investigative staff. The position schedules and operates pre-board meeting reviews and serves as the Manager’s designated backup at Board meetings as assigned.

Requirements

• Knowledge of Arizona Revised Statutes and the Medical Practice Act.
• Knowledge of Microsoft Word and Excel and Adobe products.
• Knowledge of medical and legal terminology.
• Knowledge of investigative principles, practices, and techniques, preferably in a regulatory or licensing environment.
• Knowledge of Arizona statutes, administrative rules, and procedures governing the Board’s investigative and disciplinary processes.
• Knowledge of case-management systems and data-tracking methods.
• Knowledge of supervision, workflow management, and process-improvement principles.
• Skill in writing clear, accurate, well-organized investigative reports and correspondence.
• Skill in analyzing case data and reports to identify trends and performance.
• Skill in using case-management databases, Microsoft Office, and other technology tools.
• Skill in evaluating and implementing new technology or workflow solutions.
• Leadership and management skills.
• Ability to communicate effectively, provide exceptional customer service, work as part of a team, and multitask in a fast-paced public-service setting.
• Ability to lead a team and manage multiple priorities and deadlines while moving between casework and administrative responsibilities.
• Ability to prioritize tasks, analyze needs, and coordinate with multiple stakeholders.
• Ability to exercise sound judgment, maintain confidentiality, and handle sensitive matters with discretion.
• Ability to collaborate with and guide staff and represent the Manager in their absence.
• Meet applicable driver’s-license requirements if driving or using a vehicle is an essential job function.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required for all newly hired State employees.

Nice To Haves

• Billing and coding knowledge and experience; certification preferred.
• CLEAR Basic, CLEAR Specialized, and AIM CMBI credentials, or progress toward them.

Responsibilities

• Assist with employee onboarding and offboarding, including scheduling interviews, completing administrative forms and onboarding materials, and meeting with new hires.
• Ensure department standard operating procedures and templates are current and appropriate for different positions.
• Assist with training new and existing staff when applicable.
• Conduct investigations of Arizona-licensed allopathic physicians and physician assistants concerning quality-of-care and professional-conduct allegations.
• Review complaints, identify allegations, prepare notice letters, determine appropriate medical records or supporting documents to request or subpoena, and correspond with complainants and respondents.
• Review cases quarterly for each investigator to assess progress against investigation timelines, track results, and report findings to the Manager.
• Review case-management reports and metrics to identify delays, bottlenecks, and cases requiring escalation; communicate findings to the Manager.
• Work with the Manager and investigative staff to resolve barriers to case completion and ensure case documentation is accurate and current.
• Research, evaluate, and recommend programs, software, and tools to improve investigation efficiency.
• Coordinate with department staff, IT, vendors, and the Manager to plan, pilot, implement, and evaluate selected tools; gather feedback and assess results.
• Assist in developing strategies to improve investigative operations, workflows, and case outcomes.
• Review and recommend policy revisions to reflect statutory changes, audit recommendations, and best practices.
• Promote transparent communication of department practices and provide investigators with consultation and guidance on case-related questions.
• Schedule and operate pre-board meeting reviews with staff.
• Serve as the designated backup for the Manager at Board meetings, including responding to questions on investigative matters as assigned.

Benefits

• Sick leave.
• Vacation and 10 paid holidays per year.
• Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child (pilot program).
• Health and dental insurance.
• Retirement plan through the Arizona State Retirement System.
• Life insurance and long-term disability insurance.
• Optional short-term disability insurance, deferred compensation plans, and supplemental life insurance.
• Potential remote-work schedule options, subject to management approval and agency discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed