Logistics Technician

Microsoft•Quincy, WA

6d•$23 - $35

About The Position

As a Microsoft Logistics Technician, you will perform cycle audits, execute incoming and outgoing deliveries, coordinate security escorts for third-party vendors, and document inbound and outbound deliveries. The role provides opportunities to develop knowledge of inventory management, warranty process management, and data-bearing device destruction. The position is part of Microsoft Cloud Operations & Innovation (CO+I), which delivers infrastructure and foundational technologies for Microsoft online services. CO+I supports a global portfolio of more than 200 data centers in 32 countries and millions of servers. Microsoft emphasizes employee development through training, career rotation programs, diversity and inclusion events, and professional certifications. Environmental sustainability and optimization are priorities in data center design and operations. The role may involve business travel to other metro areas for up to 25% of the time. Employees must be able to work 12-hour shifts, including non-standard hours such as evenings, nights, weekends, and holidays. Visa sponsorship is not available; candidates must be authorized to work in the United States without current or future employer sponsorship.

Requirements

High school diploma and at least 6 months of experience or an internship in inventory management, retail, warehouse management, or a related field, or equivalent experience.
Must meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud background check upon hire or transfer and every two years thereafter.
Must be authorized to work in the United States without current or future employer sponsorship.
Ability to travel up to 25% and work 12-hour shifts, including evenings, nights, weekends, and holidays.

Nice To Haves

At least 1 year of experience in warehouse or supply chain work in an information technology environment, IT, and/or logistics, including operating heavy-load movement equipment such as forklifts, pallet jacks, or chassis lifts for a large corporation, or equivalent experience.

Responsibilities

Maintain customer focus when completing tickets and Inventory and Asset Management (IAM) tasks, ensuring accuracy and compliance with company, industry, and supplier agreement standards.
Perform data-bearing device destruction in accordance with service-level agreements and Microsoft policies; verify device serial numbers against the database and support server decommissioning.
Perform weekly vehicle inspections.
Enter data to document inbound and outbound packages; execute deliveries as directed, including purchase order receiving and Rack Movement Supervisor activities; maintain accurate delivery records and apply appropriate customs documentation to outbound packages.
Develop working knowledge of stock control and inventory management practices; perform cycle audits and data corrections, report and reconcile discrepancies, track and stage physical inventory, identify improvement opportunities and space constraints, and perform material movement, shipping, and receiving.
Follow established procedures and ensure processes are completed consistently, accurately, and on time; complete required security and data management training and participate in site-specific training.
Notify management of stock shortages and escalate issues.
Comply with security and data management policies; escalate security or safety incidents; coordinate security escorts for third-party vendors; complete Task Hazard Analysis and obtain required sign-off; conduct rack movement activities safely; and follow protocols for unsafe materials.
Perform assigned tasks during high-volume or escalated work situations, seek management guidance before proceeding with process steps, monitor inbound and outbound schedules, and escalate scheduling deviations.
Engage suppliers to initiate warranty claims when automation is unavailable; process vendor hardware failures, including information processing, packaging, shipment, and return receipt for RMA and non-RMA devices; perform manual returns for non-RMA parts and begin manual OEM parts ordering; follow warranty-related service-level agreements.
Travel to support other locations as needed, potentially up to 25%, and work 12-hour shifts that may include evenings, nights, weekends, and holidays.