Logistics Technician

Microsoft•Des Moines, IA

About The Position

As a Data Center Logistics Technician in Microsoft’s Cloud Operations & Innovation (CO+I), you will support inventory and asset management operations that help deliver the infrastructure behind Microsoft’s online services. The work includes auditing and tracking inventory, documenting and executing incoming and outgoing deliveries, coordinating security escorts for third-party vendors, managing warranty processes, and destroying data-bearing devices in accordance with Microsoft policies and service-level agreements. The role supports data center operations across a global infrastructure portfolio and offers training and professional development opportunities. The position may require periodic business travel to other metro areas, up to 25% of the time. You must be able to work 12-hour shifts, including non-standard hours that may include evenings, nights, weekends, and holidays. Microsoft does not sponsor work visas for this role.

Requirements

High school diploma and at least 6 months of experience or an internship in inventory management, retail, warehouse management, or a related field, or equivalent experience.
Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
Authorization to work in the United States without requiring employer sponsorship now or in the future.
Ability to travel periodically to other metro areas, up to 25% of the time.
Ability to work 12-hour shifts, including non-standard hours that may include evenings, nights, weekends, and holidays.

Nice To Haves

At least 1 year of experience in warehouse or supply chain work in an IT environment, IT, and/or logistics, including operating heavy-load movement equipment such as forklifts, pallet jacks, or chassis lifts for a large corporation, or equivalent experience.

Responsibilities

Complete assigned Inventory and Asset Management tasks accurately and in accordance with company, industry, and supplier-contract standards.
Consider and communicate the impact of work, events, and issues on internal and external stakeholders.
Destroy data-bearing devices in accordance with service-level agreements and Microsoft policies, verify device serial numbers against the database, and support server decommissioning.
Perform weekly vehicle inspections.
Enter and maintain documentation and records for inbound and outbound packages and deliveries.
Execute incoming and outgoing deliveries as instructed, including purchase-order receiving and Rack Movement Supervisor activities.
Apply appropriate customs documentation and standards to outbound packages.
Perform cycle audits and data corrections, report and reconcile inventory discrepancies, track and stage physical inventory, and identify opportunities to improve inventory management and space use.
Carry out material movement, shipping, receiving, and inventory management according to standard processes.
Follow established procedures and complete work consistently, accurately, and on time.
Complete required security and data management training and comply with related procedures and policies.
Participate in training on site-specific procedures and tools, including forklifts, pallet jacks, inventory maintenance software, RMA portals, and rack movement.
Notify management about stock shortages and escalate issues.
Escalate security and safety incidents, coordinate security escorts for third-party vendors, and conduct Task Hazard Analysis for tasks, obtaining appropriate sign-off for related risks.
Conduct rack movement activities while following safety standards and supporting training on devices and tools.
Follow protocols for unsafe materials found outside containment, use the safety alert system, escalate concerns, and properly dispose of materials.
Perform assigned tasks and escalate issues during high-volume or escalation-based work; seek management guidance before proceeding when needed.
Monitor inbound and outbound schedules and escalate deviations with guidance.
Initiate supplier warranty claims when automated processes are unavailable and process the related orders.
Process failed vendor hardware devices for RMA and non-RMA returns, including information processing, packaging, shipment, and receipt of returned items.
Perform manual return processes for non-RMA failed parts and begin manual ordering processes for OEM parts.
Follow service-level agreements related to RMA and non-RMA warranty processes.