Logistics Technician/Fulfillment Specialist

Calypso•Lawrence Park Township, PA

48d•Onsite

About The Position

The Order Fulfillment Specialist executes end-to-end pick/pack/ship for finished goods with a focus on vault accuracy, FEFO/lot control, manifest compliance, and on-time, in-full (OTIF) delivery readiness. This role stages orders, verifies SKUs/lots/quantities with scan validation, prepares shipping documents (invoice, COA, manifest copy), and supports drivers/dispatch to meet customer ETAs—while maintaining audit-ready records in internal systems and the state-mandated tracking system.

Requirements

1–3 years in warehouse, fulfillment, or distribution (regulated/high-value goods preferred).
Proficient with scan-based picking, lot/FEFO control, and basic WMS/ERP tasks; comfortable with labelers/scanners/tablets.
Detail-oriented with strong documentation habits; familiar with packing standards and shipping paperwork.
Clear, courteous communicator with a customer-service mindset; calm under time pressure.

Responsibilities

Pull orders using scan-based picking; verify SKU, lot, expiry (if applicable), case pack, and quantity against work orders.
Apply FEFO and lot control; segregate quarantine/hold product; stage orders in secure, labeled bays.
Communicate shorts/substitutions per rules set by Logistics Manager; update picks in WMS/ERP and state tracking.
Pack to standard (tamper-evident, dunnage, case labeling); verify unit, case, and pallet labels.
Prepare document sets for each order: invoice/packing list, COA, and manifest copy; ensure documents match lots and quantities.
Capture pack weights/dimensions; apply shipping labels and route IDs per dispatch plan.
Perform daily bin checks and assigned cycle counts; reconcile and document variances promptly.
Maintain clean, organized vault and pack areas; follow dual-control and access rules.
Enter/verify order details in the state-mandated tracking system and internal tools; ensure chain-of-custody is intact.
Assist with manifest generation and driver packets; verify vehicles, drivers, and destinations match paperwork.
Receive authorized returns (RMAs); verify product and quantities against paperwork; update systems and stage for QA disposition.
Document reasons for return (damage, discrepancy, expiration, customer error) and escalate trends.
Coordinate with Sales for order notes and buyer requests; with QA for COAs/holds; with Drivers/Dispatch on route timing and dock appointments.
Participate in daily stand-ups; flag blockers early (inventory gaps, COA timing, packaging shortages).
Use required PPE; follow lifting/ergonomics, dock safety, and vault security protocols.
Maintain 5S standards; clean-as-you-go; support monthly wall-to-wall counts.