Logistics Specialist - Middle Mile Payment Disputes
About The Position
The Logistics Specialist works within a transportation network team to support carrier partnerships and help deliver freight quickly, accurately, and cost-effectively. The role focuses on identifying, investigating, and resolving carrier payment disputes and claims, applying company payment policies and contracts, and meeting service-level and daily productivity goals. The position also collaborates with carriers and internal departments to improve payment processes and customer satisfaction, while adapting to changing business requirements and supporting payment-related initiatives. This is a fully onsite contract position based in Nashville, Tennessee. The schedule consists of four 10-hour shifts, with coverage across all seven days of the week. Shifts are divided into front half (Sunday–Wednesday) and back half (Wednesday–Saturday), with start times between 6 a.m. and 9 a.m. The stated pay range is $23.00 per hour. The posting says eligible temporary-role benefits may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave.
Requirements
- High school diploma or equivalent.
- Proficiency in Microsoft Office, especially Excel, including pivot tables, charts, and data cleansing.
- Previous logistics or operations experience, preferably in a warehouse setting.
- Ability to manage large data sets for performance and process improvements.
- Availability for a flexible schedule, including weekends, nights, and holidays.
- Experience in B2B customer support, supply chain, program management, transportation, freight, and third-party logistics.
Responsibilities
- Identify, investigate, and resolve payment disputes for the Transportation Services network carrier base.
- Resolve carrier claims on invoice payments in accordance with company policies.
- Read and verify payment policies and contracts to determine payment requirements.
- Ensure accurate and timely resolution of carrier payment disputes.
- Maintain service-level agreement (SLA) promises to carriers.
- Meet or exceed established daily quota goals.
- Collaborate with carriers and cross-functional departments.
- Adapt to changing business requirements.
- Support ad hoc requests and payment-related initiatives.
- Engage with internal teams to improve payment processes and ensure customer satisfaction.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan, with pre-tax and Roth post-tax contributions available
- Voluntary life and AD&D insurance for the employee and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off or leave (PTO, vacation, or sick leave)
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What This Job Offers
Education Level
High school or GED
