Logistics Specialist - Payment Disputes
About The Position
The Logistics Specialist - Disputes role supports carrier partnerships within a transportation network by investigating and resolving payment disputes and carrier invoice claims. The position verifies payment policies and contracts, ensures timely and accurate dispute resolution, meets service-level commitments and daily quotas, and collaborates with carriers and internal teams to improve payment processes and customer satisfaction. The role also supports ad-hoc requests and payment-related initiatives and adapts to changing business requirements. This is a contract position based fully onsite in Nashville, Tennessee. The schedule consists of 10-hour shifts across all seven days of the week, with front-half shifts Sunday through Wednesday and back-half shifts Wednesday through Saturday. Start times range from 6 a.m. to 9 a.m.; availability for weekends, nights, and holidays is required. The stated pay range is $23.00 per hour. The job posting notes that eligible temporary-role benefits may include medical, dental and vision coverage; critical illness, accident and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave.
Requirements
- High school diploma or equivalent.
- Proficiency in Microsoft Office, especially Excel, including pivot tables, charts, and data cleansing.
- Previous logistics or operations experience, preferably in a warehouse setting.
- Ability to manage large data sets for performance and process improvements.
- Flexible schedule availability, including weekends, nights, and holidays.
- Experience in B2B customer support, supply chain, program management, transportation, freight, and third-party logistics.
Responsibilities
- Identify, investigate, and resolve payment disputes for the Transportation Services network carrier base.
- Resolve carrier claims on invoice payments in accordance with company policies.
- Read and verify payment policies and contracts to determine payment requirements.
- Ensure accurate and timely resolution of carrier payment disputes.
- Maintain service-level agreement (SLA) promises to carriers.
- Meet or exceed established daily quota goals.
- Collaborate with carriers and cross-functional departments.
- Adapt to changing business requirements.
- Support ad-hoc requests and payment-related initiatives.
- Engage with internal teams to improve payment processes and ensure customer satisfaction.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness coverage
- Accident coverage
- Hospital coverage
- 401(k) retirement plan, with pre-tax and Roth post-tax contributions available
- Life insurance, including voluntary life and AD&D coverage for the employee and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave, including PTO, vacation, or sick leave
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What This Job Offers
Education Level
High school or GED
